How to write a complaint about low hot water temperature

Utility service providers require consumers to pay for them on time, in turn, the consumer has the right to demand that these services be regular, of high quality, and comply with standards in the housing and communal services sector.

When problems arise with heating and water supply, for example, suppliers must solve them and recalculate for poor quality services. One of the most common complaints from residents of an apartment building about the work of housing and communal services is warm water in the hot water tap.

The temperature of hot water must comply with the standards established by law; if it flows a little warm, should the consumer pay for such a service? Tariffs for hot water in Moscow, and in other localities, are high; they must be justified by a good level of supply.

When you get warm water instead of hot water, where can you complain? Is it possible to seek a recalculation or not pay for such a service at all?

Causes

Before starting proceedings with the hot water supply supplier, you need to find out from the manager of the management company or housing office whether repair work is being carried out on the line.

Perhaps the hot water barely reaches room temperature due to a technical problem with the piping in the boiler room.

After repairing the system, the fluid temperature will return to normal, no calls or complaints will correct the situation, you just need to wait a little. When the problem with water has become permanent, the supplier is in no hurry to explain the low level of supplies; it is necessary to act competently and consistently.

First of all, you need to study the legislation in the housing sector, what the standard temperature of hot water in the apartment should be. You can contact an experienced lawyer about this issue; he will point out the relevant documents and regulations.

ATTENTION! Particular attention should be paid to Government Decree No. 354 of 05/06/11 “On the provision of utility services to owners and users...”

According to this resolution, consumers pay for high quality utility services. Thus, if warm water constantly flows from a hot water tap or hot water is supplied intermittently, you need to request a recalculation from the service company according to the corresponding rent column.

Useful information on the issue can also be obtained by studying the Housing Code of the Russian Federation.
You will first need to contact the servicing management company or housing office, homeowners association.
Only if they ignore the appeal should you call the regulatory organizations - Rospotrebnadzor, Housing Inspectorate, prosecutor's office. Any of the authorities may ask whether you definitely have evidence of poor functioning of the hot water supply.

Therefore, you need to measure the temperature of the water in the hot water tap. According to standards, it should be around 75 degrees. If the temperature is only 35 degrees, it is already considered cold, and with other indicators we cannot talk about the normal operation of the supplier.

When there is no hot water in the house, you should not wait for the problem to resolve itself. You should call those who are responsible for the supply of hot water. As a last resort, a claim is filed in court. According to the law, the consumer should not pay for heating water as for hot water; this is a violation of legislation in the housing and communal services sector.

ATTENTION! The simplest and most reliable solution is to install a hot water meter.

It will count water consumption taking into account its temperature, as it is programmed to the desired value.

Complaint to the management company for filling an apartment

Filing a claim when filling an apartment with the management company implies a peaceful resolution of the conflict. If the management company is ready to make concessions, admits its guilt and is ready to compensate for all the damage caused, then this will be the best way to resolve such an unpleasant situation. You do not have to file an application to the court, bear the costs of legal defense, prove the damage caused and the amount of the amount recovered. Therefore, if you were able to come to a mutually beneficial agreement, it is better to formalize everything in the form of a written claim for the bay.

A written claim for the Gulf will be required in cases of peaceful resolution of the conflict, as it will serve as confirmation of the existence of claims and the extent of damage. A written claim and payment documents can be used as evidence of a settlement.

In your claim for the bay, please include the following information:

name of the applicant, address, grounds for the emergence of rights to residential premises
Document name – Claim for damages from flooding of apartment
indicate the reasons for the occurrence of the flood
provide a list of damages caused in each room separately
provide an estimate of the damages caused
put date and signature

Be sure to submit your claim in 2 copies. Submit the claim officially, through the secretary, with registration in the journal of incoming correspondence. On your copy of the document, ask to put the date of receipt and a signature with a transcript.

In addition, the claim can be sent by registered mail with acknowledgment of receipt.

Service standards

According to Government Decree, water in hot water taps must have a temperature of 75 degrees above zero. If the temperature is lower, the consumer already has the right to contact the supplier for clarification of the problem and its solution.

First of all, he must refer to such legislative documents as Government Decree No. 354 and SanPin 2.1.4.2496-09, which considers the standards for the supply of hot water to consumers.

IMPORTANT! To check what temperature the water is in the hot water supply system, you need to drain it for 3 minutes, only then can you take measurements.

Deviations are acceptable, but they must be insignificant. During the day, the water can be only 3 degrees colder, at night - no more than 5 degrees . For recalculation, the following rules approved by housing legislation are used:

When water flows from the tap colder than 60 degrees, but warmer than 40 degrees, payment is calculated with a lower tariff - a coefficient of 0.1% is applied for every hour and for every 3 degrees of deviation.
When the temperature of the water in the hot water supply pipes is colder than 40 degrees, it should only be billed as cold.

Laws governing the supply and shutdown of hot water supply

In the Russian Federation, there are rules that water from the tap must be supplied at a certain temperature, and not be slightly warm. The quality of hot water supply is set in accordance with international standards. The sooner the reaction to a deviation from the norm follows, the faster the response from the management company or resource-providing organization will be.

Water supply law

List of regulations:

Legislative document regulating the norms for the supply and removal of hot water and cold water - No. 416/FZ of December 7, 2011 (with the latest amendments in 2021).
Law of the Government of the Russian Federation stating that management companies, housing and communal services or RSO are obliged to provide public services of proper quality to homes - No. 354 dated May 6, 2011 with updates for 2021.
Russian PP on consumer protection No. 2300-1 (latest edition 2020). The document talks about the interests and capabilities of citizens in cases where their rights are violated. An interruption in warm water directly affects a person’s level of comfort.
The document regulating the sanitary and epidemiological standards for the supply of hot water and cold water to residential and non-residential facilities - SanPiN (1.4.2496-09) as amended in 2021. The provisions describe in detail the biochemical indicators of hot and cold water. Temperature supplied to residential buildings for hot water supply.

Note: if a citizen is denied a recalculation for hot water supply and hot water supply, then the owner has the right to complain to Rospotrebnadzor, the prosecutor’s office and the judicial authorities.

Permissible periods of absence of hot water by law

Based on the above documents:

Hot water should be available in houses 24 hours a day, all year round.
Acceptable norms for the absence of hot water supply are four hours in a row, but not more than 8 hours in total for a calendar month.
In case of force majeure, such as accidents on highways, the interruption in the supply of hot water is no more than a day.
Preventative maintenance and repairs of engineering services cannot last more than two weeks a year. With mandatory notification of residents about upcoming events.

Date data is taken from SanPiN (1.4.2496-09) with amendments for 2021.

Watch the video: “Where to complain if the water in the house is turned off outside of the plan.”

Where to contact

Utility companies, when signing contracts with consumers and clients, undertake obligations to provide services reliably and efficiently.

It must be remembered that according to the law, payment is made only for high-quality utilities:

When warm or dirty or greasy water flows through the pipes of the hot water system, you must first call the maintenance management company. To be on the safe side, you should come to the office in person, draw up an application in two copies, and register the appeal.
It is necessary to insist that the management company send its employee to the applicant’s address to carry out a control measurement. If the management company refuses to take measurements, you can call several neighbors as witnesses and take measurements in their presence. An act is also in any form, where witnesses will certify the measurement readings with a signature.
If there is no proper response from the management company, you should call or write to the Housing Inspectorate at your place of residence.
Another regulatory body is Rospotrebnadzor . This is a government organization authorized to solve consumer problems.
You can also make an application to the Federal Antimonopoly Service. It controls the work of Vodokanals and thermal power plants, which are monopolists in the market for suppliers of utility resources.
There is also local government , which is obliged to promote the normal operation of the housing and communal services sector and solve the problems of local residents.
The prosecutor's office considers citizens' complaints on these issues less frequently, but it is worth taking advantage of its opportunities. In a statement to the prosecutor's office, emphasis should be placed on the failure of responsible persons (managers of public utilities) to fulfill their direct duties and on the violation of consumer rights.

What to do if instead of hot water there is lukewarm or cold water?

Probably everyone is familiar with this situation when you open a tap with hot water, and barely warm liquid runs out of it.

It’s not every time that you have the opportunity to wait for a lucky moment until water at the desired temperature comes out of the tap, and the presence of a meter that takes into account every resource consumed has developed a strong habit of saving.

So it turns out that most often in the morning we wash ourselves with cold or barely warm water, not to mention the fact that those who like to take a shower in the morning have a very difficult time. But what to do if cold water flows from a hot tap with enviable regularity, where to complain and how to solve the current problem?

What the law says

Before taking further steps, you should clearly understand what Russian legislation says about this in 2021. It clearly regulates the temperature of the water that should come from the hot water tap.

All requirements are outlined in two documents:

“Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings”, approved by Decree of the Government of the Russian Federation of May 6, 2011 N 354. The necessary information on water parameters is specified in Appendix No. 1.
Sanitary and epidemiological rules and regulations SanPiN 2.1.4.2496-09 “Hygienic requirements for ensuring the safety of hot water supply systems.” This information is prescribed by the Decree of the Chief State Sanitary Doctor of the Russian Federation dated April 7, 2009 No. 20 “On approval of SanPiN 2.1.4.2496-09”.

Without going into details, the essence of these two official papers boils down to the following parameters that hot water must meet:

The temperature in the water intake areas should not be lower than 60°C, but also not exceed 75°C. It does not matter what kind of water supply system is used in apartment buildings.
Be prepared for the fact that before you can determine the temperature of the water flowing from the tap, you will still have to drain it. According to the regulations, it is necessary to drain for three minutes.

There are small deviations that are acceptable when supplying hot water:

at night (from 0:00 to 5:00 hours) a slight deviation in temperature is permissible, but no more than 5 degrees;

during the daytime (from 5:00 to 0:00 hours) the deviation can be no more than 3 degrees.

The legislation specifies not only the requirements for the quality of water provided, but also the procedure for paying for water if it does not meet the requirements.

For water supplied below the required temperature, the supplier is obliged to recalculate. But you need to take note of some nuances:

provided that water is below 40 degrees, payment for it is carried out at the cold water tariff. Please note that payment according to this principle will only be made for those hours when water was actually supplied at a reduced temperature. The hours of water supply at low temperatures are summed up if the calculation is carried out according to the standard. If the apartment has meters, then the calculation is carried out according to the indicators.

provided that the water temperature is below 60°C, but above 40°C, the calculation is carried out at a reduced rate.

The mechanism in this case is as follows: for every 3 degrees of deviation from the norm, the payment is reduced by 0.1% for each hour in which a decrease in water temperature was recorded.

Reasons for decreasing water temperature

Now that we’ve sorted out the legislative basis, it’s time to understand what caused such deviations, which lead to the owners of apartment buildings not receiving quality resources, and the resource supplying organization not receiving part of their income.

The reasons can be very different . Let's start with those hidden in the homes of consumers themselves. For example, it often happens that due to the design features of the water supply system, circulation is disrupted. As a result, the water stagnates in the risers, cooling down overnight.

This situation may arise due to the fact that the water supply does not regularly flush the system. If this is not done in a timely manner, the pipes become clogged with foreign debris, interfering with the quality water supply.

Incorrect installation of water heating devices, faucets, etc. can lead to a similar result . In all these situations, no matter how hard the resource supply organization tries, the problem of underheating in a given house will remain no matter what.

It is more serious when the water is below the required temperature due to external reasons. For example, the house is the end of a water supply branch. In this case, if the water supply line is not looped, then you are a “dead-end” recipient of water.

By the time the water reaches your address, it has lost its temperature and is no longer as hot, this problem is especially acute in the morning. The only way out in this situation is to change the water supply line, but this is too expensive a “pleasure”.

A decrease in the hot water outlet temperature can also occur because the resource supply organization does not carefully monitor the outlet water temperature . This is the most common option; as a rule, in this case, one call is enough to change the situation for the better.

What to do if cool water flows from a hot tap

What to do if cold water comes instead of hot water? Where to go in this case?

First of all, we call the management company and invite its representatives in order to record deviations from the norm. Remember, you can talk about recalculation only if there is an act in which this deviation is recorded.

In the event that specialists have recorded deviations from the norm, then starting from the day the report is drawn up, the legal requirement to reduce payment comes into force. This procedure for paying for hot water will continue until the commission draws up the next act, which will clearly indicate that the supplied water meets the required parameters.

This procedure corresponds to the ideal state of affairs . But what to do if the dispatcher at the management company does not want to respond to the request? Or was the act drawn up, but it never resulted in a positive reaction?

In this case, there is only one answer - we go to the GZHI - the state housing inspection. The latter has its own levers of influence on a negligent utility organization - a decision on a fine, revocation of a license, initiation of a lawsuit, etc.

You can, bypassing the State Property Committee, directly go to court on your own . In this case, the court will consider the claim for recovery of material damage in favor of the plaintiff. In this case, you can count on both material and moral damage. But get ready for the fact that there will be no quick decision from the court; the case will be considered for more than one week. As a rule, the court considers such cases in favor of the plaintiffs.

Another option to record violations of the temperature regime of the supplied water is to install meters with temperature sensors. This is expensive and not always justified, but temperature recording is carried out automatically around the clock. But keep in mind, this testimony will not be evidence of violations, it is just a reason to contact the management company.

If you do not have a meter with a temperature sensor, you can take measurements in another, cheaper way . Open the tap, run the water for 3-5 minutes, fill a small container with water and lower the thermometer into it, evaluate the result after a few minutes. If there are deviations from the norm, call the dispatcher. These measurements must be recorded. Please note that in accordance with Decree No. 354 of the Government of the Russian Federation, clause 108, measurements must be taken no later than two hours after receipt of the application.

The result of the commission's visit should be several copies of the act. One of which remains in the hands of the resource consumer. The commission may come after a longer period of time, but with mutual agreement.

In the event that specialists refuse to go to the address to take measurements, the owner of the apartment can independently draw up a report; this document must be signed by at least three witnesses. This act has exactly the same force as one drawn up by specialists and also serves as the basis for recalculation.

In this case, the period for ending the violation also ends with the corresponding fixation . Acts drawn up independently can be sent to the management company, Rospotrebnadzor, the prosecutor's office, or the magistrate's court.

There is only one conclusion - if you are regularly supplied with a low-quality resource, do not leave this situation without due attention and solve the current problem. In this case, the result will definitely be achieved.

How to solve the problem yourself?

The fight against public utilities may drag on for years, but it will never be resolved. But this problem can be solved independently.

We install a heat meter

You can install a thermometer. This device only records water that corresponds to the declared temperature. Anything below the norm is not taken into account. But be prepared for the fact that this device entails a number of difficulties.

The principle of operation of such a device is as follows: it distinguishes between the consumption of hot water and that which is below the required temperature. He transfers cool water into the cold water consumption column:

A recalculation cannot be carried out on the basis of such a device; a recalculation can only be carried out on the basis of an act drawn up by the commission.

To install such a meter, it is necessary to obtain permission from utility companies, who may not take such a step and not seal this device;

Accounting for the consumption of hot water as cold water will most likely fall on the other residents, which they may also not like;

This device will not solve the problem of underheating; the water will continue to flow intermittently.

Installing a boiler

There is another, more radical way to solve the problem - install a boiler . With reasonable resource consumption, in a few years you will pay for the purchase of the boiler and at the same time receive stable hot water. But there are some nuances in this issue.

The water heater is installed on a cold water supply pipe, which according to regulations is much cheaper. To eliminate potential questions about why hot water consumption in your apartment has dropped sharply, it is better to seal it in advance and shut off the hot riser by the management company.

Be prepared for the fact that switching to autonomous hot water supply will lead to an increase in your hot water bill. Therefore, before purchasing a boiler, it is necessary to study this issue in detail and choose a device with optimal energy consumption.

It is best to choose a boiler with a capacity of up to 200 liters with heating element . Such a water heater provides heating of water inside the device and, thanks to the thermal insulation layer, retains heat well, preventing the water from cooling quickly.

With reasonable use of such a device, heating occurs gradually and the price is comparable to centralized water supply.

But you need to understand that in the case of a boiler, pouring water like from a hot tap will no longer work, since the capacity of the water heater is limited . Therefore, when the water is completely drained from the boiler, it takes time to heat up again to the desired temperature.

When installing a boiler, it is not necessary to shut off the hot water riser if the apartment has meters; this procedure is necessary only if there is no device and the calculation is carried out according to standards.

conclusions

If lukewarm water flows from a hot tap, this cannot be tolerated . It is necessary to take measures and eliminate your rights to receive quality services in all available ways.

This problem can be solved on your own by installing a boiler, or you can be patient and embark on a long process of sorting out relations with utility services and resource suppliers.

Court

The court is obliged to defend the rights of citizens, including those related to violations of housing legislation. But when contacting the judicial authorities, you need to remember a few points:

The court will need strong evidence that the hot water supply in the house does not meet the standards, that interruptions in hot water are not a short-term phenomenon.
You also need to provide evidence of an attempt to resolve the problem pre-trial. You should submit copies of applications to the Criminal Code, Rospotrebnadzor, and local authorities in a folder with other documents.

The trial will take some time, as it will first require an examination to substantiate the complaint.

ATTENTION! But if the problem with hot water is confirmed, the court may order the guilty party (hot water supply supplier) to also pay a penalty to the consumer’s account.

How to draw up an application and claim

There is no strictly established form for such a document, but there are a number of general rules that should be followed:

The application is written in business language. Indicating accurate and truthful facts. There should be no emotions, insults, or threats in it.
First, indicate to whom the complaint is being sent . This could be the head of the Management Company or the Housing Inspectorate, for example. You must also accurately write the name of the organization or its branch.
Next comes information about the applicant . You should write your full last name, first name, patronymic, residential address, and contact information. Contacts are important because they may receive a response.
The problem is described with precise details. You need to write down to what address low-temperature water in the hot water supply system is supplied, and from what date such supply began.
It is important that the complaint contains references to laws in the housing and communal services sector that were violated by the hot water supplier.
A request or demand is expressed from the applicant . It is necessary to demand not only the resumption of high-quality hot water supply, but also a recalculation for the service.
Relevant evidence must be attached to the application. In this case, these will be indicators of measurements taken in the presence of a management company employee or neighbors.
The application is signed and the date of its preparation is indicated.

A collective complaint about warm water in hot taps would be more effective. Collective applications look more impressive and are processed faster.

How to properly file a complaint?

A sample complaint about the lack of hot water should be drawn up in accordance with the rules of business correspondence, supporting the document with references to the current legislation and the service agreement. The text should not contain rude or offensive phrases, as well as statements with an emotional connotation.

The appeal should be as informative as possible, but at the same time, brief. The maximum text volume is 2000 characters. If this condition is not adhered to, the likelihood that the complaint will be sent to the furthest shelf will be too high. As for the format of the appeal, there is no specific template for such a complaint. In order for a document to be accepted for consideration, it must contain the following information:

The name of the structure to which the sample complaint is sent;
The full address of the house in which the hot water was turned off, indicating the number of apartments;
Date of shutdown of hot water supply;
List the measures taken by residents to solve the problem;
Legislative justification;
Residents' requirements and waiting period for a response;
Personal data and personal signatures of all applicants.

It is necessary to prepare several copies of the document in advance. Each regulatory agency must receive its own copy. Residents also retain a copy of the complaint, which must contain a mark indicating acceptance of the appeal by the relevant authorities.

The claim can also be submitted through the post office. In this case, care should be taken to obtain a notification of delivery. Another option for filing is through official Internet portals.

Regardless of the number of signatures in the statement, as well as the seriousness of the problem, experts strongly recommend that the complaint include a request to study the problem and take action as soon as possible. You should also voice a request for a written response to the postal address specified in the application.

It is important to understand that you should write a statement to the courts or the prosecutor’s office only in cases where the emergence of a conflict situation was due to an unreasonable increase in tariffs or extortion of money for connection.

If the case goes to court, it is recommended to enlist the support of a professional lawyer, since in addition to the main claim, you can file an application for compensation for moral damage in court.

What to do

There is no need to put up with the situation. If a contract is signed with a supplier, it must be fulfilled by both parties. There are many authorities that monitor the work of housing and communal services enterprises and can help solve the problem.
It is recommended to install a good hot water meter. With it you will not have to pay for a service that does not meet established standards.
You can install a water heater in your apartment and thus solve the problem of having hot water in the house. But you need to remember that you need to install a plug on the hot water pipe. This must be done by a representative of the management company, having formalized the shutdown of supplies with the appropriate act - in this case, payments for hot water will not be charged.

What to do if lukewarm water comes out of a hot tap?

Let's figure out how not to overpay for extra cubic meters.

– In our house there are often such cases that a little warm water runs out of the hot water tap. I measured: 30 - 40 degrees. And this happens 2-3 days every month. You have to skip it. Accordingly, we use much more hot water and overpay. I have a small child, and I fill a whole bath every day, so it costs a lot. Where can I go with this question?

The “Hygienic Requirements for Ensuring the Safety of Hot Water Supply Systems” (SanPiN 2.1.4.2496-09) sets clear requirements for the temperature of hot water: it must be no lower than 60 and no higher than 75 degrees Celsius. At the same time, another document - Decree of the Government of the Russian Federation dated May 6, 2011 No. 354 “On the provision of utility services to owners and users of premises in multi-apartment residential buildings and residential buildings” - establishes permissible deviations from these standards. So, at night - from 00:00 to 05:00 - the water temperature should not differ by more than 5 degrees, and in the daytime - from 05:00 to 00:00 - by no more than 3 degrees. It is noted that before determining the temperature, you need to run the water for some time, but no more than three minutes.

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From these requirements, according to the same resolution, the terms of payment for the services provided also follow. So, if the water temperature is below the established 60 degrees, then the payment for hot water is reduced: for every 3 degrees of deviation from the permissible deviations, the payment for hot water in that month is reduced by 0.1% for each hour of violation. If the water temperature is completely below 40 degrees, then payment for the total hours of such a violation should be made at the rate for cold water supply.

Why is hot water lukewarm?

The reasons for insufficient water temperature can be very different.

Firstly, the problem may be in your own faucet: low-quality plumbing sometimes breaks off the partitions, and instead of hot water you get lukewarm water.

Secondly, your neighbors may be to blame. So, an incorrectly installed water heater or heated towel rail can affect the water temperature in your apartment.

Another reason may be improper regulation of the water supply. Simply put, your resource supply company does not sufficiently heat the water that goes to the apartments.

What to do?

First of all, it is worth noting that there is no point in taking measurements of the water temperature in your apartment yourself - they will not be taken into account by specialists anyway. Therefore, Andrey Vorobyov, an expert at the Public Chamber of the Kirov Region, advises immediately contacting your management company:

– We must not forget about the right of every consumer to contact his own management company; no one will do this for you. After applying, you will have to measure the water temperature and draw up a corresponding report. If the temperature is lower than permissible, then by law you will be required to recalculate.

However, the following situation may arise: if your problem with cold “hot” water is not constant, but arises only from time to time, then by the time a specialist from the management company arrives, the temperature in the tap may well be close to the standards. Therefore, Andrey Vorobyov especially notes that in this case, only installing a meter with a temperature sensor can help: such a device considers it as cold when the water temperature is below 40 degrees. Accordingly, you will not be able to overpay for pseudo-hot water.

However, if you make such a decision, you may encounter some resistance from the management company. But the maximum that they can do is express their prohibition verbally, but it will not carry any legal force.

– In 2012, the Criminal Code of the Leninsky District decided to challenge in court the decision of the prosecutor’s office, which canceled the Criminal Code’s ban on installing meters with a temperature sensor. But the court did not take the management company’s side,” says Andrey Vorobyov. “Since then, I don’t know of a single case where a management company would refuse residents to install such devices.

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If you decide to install a meter with a temperature sensor, you need to proceed as when installing a regular meter: write an application to the Criminal Code about your desire to install a new meter and indicate the desired installation date. If representatives of the management company come, they will have to put a seal and draw up a commissioning certificate. If no one shows up at the specified time, then you can install the meter yourself: the main thing is to do this in accordance with the meter’s passport, especially since in this regard it is no different from any other, so it is not so difficult to do. If no one from the management company came or contacted you about rescheduling within three days, then after 15 working days from the date of submitting the application to the Management Company, the meter is considered automatically put into operation - without certificates or sealing.

However, keep in mind that if interruptions in water temperature occur 2-3 times a month, then a meter with a temperature sensor will not help you - it simply will not pay for itself. Its installation makes sense if, due to insufficient hot water temperature, you lose at least 3 - 5 cubic meters per month.

And one more important point that also needs to be taken into account. Let's imagine a situation that all your neighbors, who are experiencing similar problems with hot water, decide to install such meters. In this case, less hot water will flow through individual hot water meters, but the indicators of the common house meter will not change. That is, all this “underheating” will go into the “heating” line and will be distributed as general house needs across all apartments. It turns out that residents will pay less for hot water and more for heating. And here the one who consumes the most hot water will save the most. And some may not save anything at all.

However, Andrey Vorobyov notes that if such a situation arises, it will be regulated at the legislative level. This was the case with general house needs for electricity, cold and hot water, when costs were transferred to the management company.

– For example, the current standard for common house needs for cold and hot water supply is 0.04 cubic meters per square meter of common property area. If you spend more, then the management company must pay the difference between the standard and actual consumption. The same scheme could be introduced for heating, says the expert.

Another solution to the problem of insufficient hot water can be a water heater. Modern equipment allows you to set and maintain the temperature you need. True, really high-quality equipment is quite expensive, and in this case it will no longer be possible to save the family budget. However, this is better than living without hot water at all. Therefore, in combination with a water meter with a temperature sensor, you can get, if not savings on the family budget, then at least the guaranteed availability of really hot water for the same money.

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Andrey Vorobyov also talks about a third option for solving the problem with hot water supply: you can approach the issue globally and start reconstructing the water supply system. In this case, you will need to hold a general meeting of residents, make an appropriate decision at it with ⅔ votes and choose an option for financing this issue: either raise additional money for the reconstruction of networks, or include their renewal in a major overhaul.

In addition, we cannot exclude the possibility that problems with hot water arise due to the management company’s desire to save money. These are especially common in the summer, when people do not use hot water as actively. Everything happens roughly according to this scenario. Housing and communal services workers shut off the valve on the riser supplying hot water so that boiler houses do not operate at a loss. At this time, the hot water supply switches to a cold flow system, and cold water flows without circulation and constant heating.

As a result, when you call a measurer to draw up a report, hot water may suddenly appear, and after a while the situation may repeat itself. In this case, it will be very, very difficult to prove that you are right.

If you suspect your management company of dishonest performance of duties, then you have a direct path to the meeting of owners - to decide on the issue of changing the management company.

And now the most important thing - briefly:

The standard temperature of hot water is 60 - 75 degrees.
For every 3 degrees deviation from the permissible deviations, a recalculation is required for every hour; at a water temperature below 40 degrees, it is considered according to the cold water supply tariff.
The cause of insufficient water temperature may be your own plumbing. If everything is fine with her, you need to contact the management company.
If you lose at least 3 - 5 cubic meters of water per month, it makes sense to install a water meter with a temperature sensor, which automatically considers water below 40 degrees as cold.
If the problem of hot water supply in your home has external causes that do not depend on the management company, a water heater may be the solution to the problem.

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