What to do if the apartment next door is dirty and unsanitary. List of authorities that can help

Compilation rules

The general rules for drawing up a complaint to the SES, both in written and electronic form, are enshrined in Article 7 of the Federal Law of May 2, 2006 N 59-FZ (as amended on December 27, 2018) “On the procedure for considering appeals from citizens of the Russian Federation.”

There is no need to rewrite this article, but rather write down what needs to be written and where.

• Document header. In this part you need to indicate the name of the body, namely the territorial branch of the SES. A little lower you need to write the applicant’s full name, his postal address (email address if the complaint is not sent in paper form).
• Main part. In this part, the applicant must indicate the essence of the claim, that is, the reason why this appeal was written. If there is any evidence confirming a violation, indicate it. At the end of the main part, the applicant’s demands should be described, that is, what he wants to achieve with this complaint.
• Final part. Everything is simple here, the date of preparation of the document is indicated and the personal signature of the applicant is placed.

How to write a complaint to Rospotrebnadzor - sample, online application

The SES considers complaints and appeals in accordance with the general rules established for administrative appeals of illegal actions and decisions. Mandatory requirements for consideration of a complaint are the indication of the full name and contact information of the person who is the applicant. In addition, it is prohibited to include threats, obscene language, or insults in the complaint, in the presence of which the official has the right not to consider the complaint.

What can you ask for in a complaint? That is why the final part of the complaint usually contains requests to conduct an inspection of a specific organization and to hold it accountable for certain offenses.

When contacting Rospotrebnadzor, you can complain about the following issues: Important: Rospotrebnadzor protects consumers, regardless of the nature of the services provided.

As a consumer, you can contact Rospotrebnadzor on any issues related to the protection of your own rights and interests. You can submit an appeal to Rospotrebnadzor in the following ways:

1. In person at the organization's office.
2. By mail (the letter must be registered, with acknowledgment of delivery).
3. In electronic form (organization email address -
4. Via the Internet (there is an online reception on the official website of Rospotrebnadzor).

Important: up-to-date information about the addresses and reception times at the territorial bodies of Rospotrebnadzor is posted on the website.

To correctly compose an appeal to Rospotrebnadzor, fill out all the points according to the example presented: An online complaint is the same appeal, only sent through a special service on the Rospotrebnadzor website. In addition, this method of filing a complaint is considered the easiest and fastest.

To write a complaint via the Internet, go to the official website, find the “Appeals from Citizens” section there, select the addressee from the proposed list (this is a territorial body or the central office of the organization), fill out the appeal form.

For all forms of filing applications, there are uniform deadlines for consideration of complaints - 30 calendar days. In some cases, they can be extended, but for no more than 30 days; the organization is obliged to notify the applicant of this by mail or telephone.

The applicant has the right to appeal to higher authorities if Rospotrebnadzor fails to act.

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The main task during inspections is to minimize organizational and financial risks, which usually range from a fine to the closure of an establishment. Monitoring compliance with the requirements of regulations and legislative acts, as well as legal support for the cafe (including in the case of litigation), are mandatory and must be taken into account in the financial plan of the cafe’s business plan.

Submission methods

There are currently 3 ways to file a complaint with the Sanitary and Epidemiological Station:

1. Appear in person at the territorial SES office. This option is not very effective, since you will have to find the right words and tell the whole situation orally, without missing any details. Shyness or too strong emotions can interfere with this.
2. Send via mail. It is better to use registered mail.
3. Send an electronic complaint through the official website of Rospotrebnadzor, since the sanitary and epidemiological station is a division of this organization .

Grounds for filing a complaint

There is special sanitary legislation in force on the territory of the Russian Federation, which is aimed at ensuring compliance with sanitary and epidemiological standards by the population of the country, including private and public enterprises. The basis for filing a complaint with the SES may be any violation of this legislation.

As an example, we can highlight the following factors that make it possible to file a complaint with the SES:

1. The company operates illegally.
2. The legal entity provides low-quality services and goods.
3. Due to the consumption of products purchased at a retail outlet, the citizen’s health condition worsened.
4. Violations were discovered in the purchase and sale agreement.
5. The citizen identified sanitary violations (for example, the premises in which services are provided does not comply with sanitary rules and regulations, materials intended for one-time use are used several times, etc.).

Only individual cases are listed above. You can complain about any violations in the field of sanitary legislation.

Who do citizens complain about most often?

A prerequisite for filing a complaint is that it contains information about the organization violating sanitary legislation.
The list of institutions that citizens complain about is quite long. Complaints are filed against kindergartens, schools, medical institutions, beauty salons, and hairdressers.

However, most often the complaints relate to the activities of various retail outlets, especially those that distribute food products.

The reason for this is that violations of sanitary standards most often lead to negative results in this area. The same applies to public catering establishments, such as restaurants, cafes, bars.

Read how to file a complaint against a lawyer.

And here’s how to file a complaint about the inaction of police officers.

Follow the link for information on how to file a complaint with the FAS.

Sample complaint against a neighbor

The hat is the same as in the sample above.

COMPLAINT

The residents of the neighboring apartment No. __ created unsanitary conditions in their place. Their apartment constantly emanates an unpleasant, pungent odor; crowds of cockroaches were repeatedly noticed crawling along their front door. When one of the residents left this apartment, one could notice heaps of various garbage scattered all over the floor.

In accordance with the Federal Law “On the Sanitary and Epidemiological Welfare of the Population”, SanPiN 2.1.2.2645-10 “Sanitary and Epidemiological Requirements for Living Conditions in Residential Buildings and Premises”.

ASK:

1. Conduct an inspection of the residential premises for compliance with the requirements of sanitary legislation.
2. Hold residents accountable for violating sanitary and epidemiological rules for living in residential premises.

(Date) (Signature)

SES standards for cafes: requirements and documents

The design of the sign, inscriptions, graphics, as well as the future appearance of the facade must be agreed upon with this inspection, as well as with the architectural department, the Ministry of Emergency Situations and the State Traffic Safety Inspectorate. Served as a one-stop shop. Response within a month.

Before placing a sign, you need to register the name (takes up to 1.5 years), so many people simply leave “Cafe”. By law, the design of window displays must also be approved, although the process is so long that few people approve the window display, especially if it changes every season.

Important

Although a showcase is a way of selling, it often turns out that there is no showcase. This role is played by a wide window through which tables and visitors are visible, forming a “living showcase”.

In addition, they may ask for documents for a sign, for advertising, or for a menu at the entrance. Risk reduction: compliance with requirements, legal registration of the design project.

Minimum and maximum sanctions: fine.

contracts for implementation: protocols of laboratory tests and measurements:

1. bacteriological, microbiological water analysis
2. vibration, noise
3. flushing work surfaces in cafes
4. control of the functioning of the sterilizer.
5. drinking water analysis
6. insulation resistance
7. ventilation flushes

assessment of workplace characteristics:

1. microclimate - temperature, air circulation speed, humidity)
2. artificial lighting

1. on the appointment of a leading accountant,
2. sanitary days
3. prices for product range
4. on determining the person responsible for electrical and fire safety

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other documents for cafes and restaurants:

1. certificate of registration of the cafe in the register of trade enterprises in Moscow
2. professional certificates and certificates of employees of the organization

When opening a cafe, you need to fill out a lot of paperwork, and then, during the work process, you also cannot do without careful attention to sanitary documents.

All stages, starting from preparation and ending with the sale of food and drinks, must meet the quality and safety for the consumer. An employee being hired must undergo the necessary medical examinations, the conclusions of which will enable him to begin work.

And also have the skill of hygienic preparation before starting work. Each employee must have a personal medical record.

All necessary tests and examinations must be done on time.

Time frame for considering a complaint to the SES

This period does not exceed 30 days, however, there are some cases when the consideration may extend for another month, but no more (reason). Such cases include:

• Exceptional cases. The law does not provide an exact list of these cases. Classifying a complaint as an exceptional case is the right of the body where the complaint was received.
• Sending a request to other authorities to obtain documents and information necessary to resolve the issue.

Complain to the sanitary and epidemiological station online

The functions of Rospotrebnadzor have been transferred to the Federal Service some of the functions of the Ministry of Health of the Russian Federation, the Ministry of Economic Development and Trade of the Russian Federation, and the Ministry of Antimonopoly Policy of the Russian Federation. The Federal Service carries out its activities in accordance with Decree of the Government of the Russian Federation dated April 6, 2004 No. 154 “Issues of the Federal Service for Supervision in the Sphere of Protection of Consumer Rights and Human Welfare” and on the basis of the Regulations approved by Decree of the Government of the Russian Federation dated June 30, 2004 No. 322 “On approval of the Regulations on the Federal Service for Supervision of Consumer Rights Protection and Human Welfare.”

Legal consequences for those against whom the complaint is made

Why is the complaint being filed? In order to inform the competent authorities about the presence of violations of laws, provide grounds for inspections and appropriate reactions. If the complaint is drawn up correctly, then the SES will first conduct an inspection of this appeal and, if violations are detected, will apply legal sanctions.

There are not many legal consequences for the violator. This includes:

• Request to eliminate identified violations. In the case of legal entities, the SES may suspend their activities until the violations are eliminated.
• Assignment of a fine.