Is it possible to get a refund for a phone after warranty repair?

Claims for the protection of consumer rights may be brought, at the choice of the plaintiff, to the court at the location of: the location of the organization, and if the defendant is an individual entrepreneur, his residence; residence or stay of the plaintiff; conclusion or execution of a contract. Legal company Aimright If there is a manufacturing defect, then the seller and the manufacturer of the product are responsible for it and are obliged to eliminate it. If the defect is an operational one, then the consumer is responsible for it. So, a manufacturing defect is a defect that appears as a result of deficiencies in the production of a laptop - the manufacturer and seller are responsible for it.

An operational defect is a defect that appears as a result of the operation of an initially high-quality laptop; the consumer is responsible for it.

Product repair under warranty

Commentary from the Consultation Center for Consumers of the FBUZ “Center for Hygiene and Epidemiology in the Ryazan Region”: Based on the above article, it follows: 1. If the consumer, after the expiration of the warranty period, but within the service life, discovers a significant defect, then he has the right to present a demand to the manufacturer to eliminate the defect in the product .

The consumer has the right to make a demand to eliminate a defect in the product during the service life of the product. (The service life of the product is established in the documentation for the product, and if it is not established, then for 10 years.) 3. The requirement to eliminate the defect must be fulfilled within 20 days.

Is it possible and how to return money for a purchased phone?

And in this case, you will have to pay the experts.

The examination is not in your favor, and you were refused a refund? You have the right to conduct it yourself with an independent expert! But it's better to do it in court. According to Article 17 of the ZPP Law, a claim must be filed in the magistrate’s court.

At the same time, you yourself have

the right to decide in which court the case will be heard:

at the place of residence of the individual entrepreneur or registration of the store;
at your place of residence;
at the location of the store.

There is no need to pay state duty; consumers do not pay it.

Here is a statement of claim;
copies of all statements also in two copies.
copies of checks in 2 copies;

Refund of money for low-quality goods during the warranty period

In such a situation, you will have to return the product to the warranty workshop and hope that there will be no other breakdowns, or accept the shortcomings and receive a recalculation of the price. What happens to the warranty after repeated repairs ? As soon as the seller receives a request to repair a product that has suffered the first or subsequent breakdown, the warranty period is suspended for the entire time the product is in the hands of the repairman. When the item is repaired and returned to the buyer, the warranty is renewed. Upon receipt of the goods, be sure to ensure that you are given written information with the dates of contact with the warranty workshop, completion of repairs, types of work performed and a list of replaced parts to confirm the period of suspension of the warranty.

Is it possible to refuse re-repair of a product under warranty?

Recalculation of the price for goods towards its reduction;
Exchange the product for another of the same brand;
Exchange the product for a product of a different brand;
Demand a refund.

However, such requirements are not stated for all goods. Technically complex products that will have to be repaired again under certain conditions. These include, in particular, cars, washing machines, freezers and other goods from the list approved by Decree of the Government of the Russian Federation of November 10, 2011 No. 924.

Technically complex, low-quality goods are returned to the seller if any defect is detected only within the first 15 days after purchase.

After the expiration of the specified period, such goods are returned to the store only if:

You have identified a significant defect, it is impossible to use the item for its intended purpose, the malfunction appears again and again after elimination;
You have already handed over the product to the workshop with several breakdowns, it stayed there for over 30 days during one year of warranty;
The seller did not repair the product within the established time frame.

As follows from the first reason for return, the appearance of a repeated defect in a technically complex product is considered as a reason for its return only when it is an identical defect or when it is different faults that lead to a long repair.

Otherwise, the occurrence of a malfunction after 15 days from purchase does not give the buyer the right to return the specified product to the seller. In such a situation, you will have to return the product to the warranty workshop and hope that there will be no other breakdowns, or accept the shortcomings and receive a recalculation of the price.

How to get money back for a defective product?

Claim for a refund for a technically complex product in case of violation of the warranty repair period (45 days) After this period, these requirements are subject to satisfaction in case of violation of the deadlines established by this Law for eliminating defects in the product. Also Art. 22 of the Law “On the Protection of Consumer Rights” stipulates that consumer demands for the return of the amount of money paid for goods must be satisfied by the seller within ten days from the date of presentation of the corresponding demand.

In this case, part. Replacement and return of goods No. 106-Z Full version of the article CHAPTER 3. PROTECTION OF CONSUMER RIGHTS WHEN SELLING GOODS TO HIM Article 20.

Rights of the consumer in the event of the sale of a product of inadequate quality 1. A consumer to whom a product of inadequate quality is sold, if its shortcomings were not specified by the seller, has the right, at his own discretion, to demand: 1. 1.

Such a statement specifies in detail all aspects, namely:

time and date of purchase made;
exact name of the outlet;
name of the product that was purchased;
a description of all defects that were discovered or other reasons why the buyer is returning the goods;
requirements in relation to the outlet to which the goods were sold.

After this, the buyer must refer to the legislative framework of the Russian Federation. These may be the following laws and articles:

Article 15 (if there is a need for compensation for moral damage).
Article 20 (on the elimination by the manufacturer of detected defects in goods).
Article 21 (return of goods of poor quality).
Article 25 (exchange of low quality goods).

The complaint is written in two copies and served in the presence of witnesses.

How to get money back for a phone under warranty? Warranty claim by phone

The buyer then loses this right.

But there are exceptions everywhere. You can exchange or demand money for technically complex goods of inadequate quality after the specified period in the following cases: There are no further rules regarding this issue. In case of minor breakdowns or defects, if more than 15 days have passed since the purchase of the smartphone, you will have to put up with them. Now a little about more common situations.

What to do if your phone breaks under warranty? Will it be possible to get him back? Returning a phone that is broken or malfunctions during the warranty period is the legal right of every buyer. If the seller refuses the transaction, you can complain about it.

What should I do to get my money back?

A technically complex product broke immediately after the warranty period

The statement of claim must be accompanied by all the necessary documents that will confirm the discrepancy in the quality of the purchased item. This can be the result of a product examination, a receipt, a warranty card, video files (can be taken from the store with permission from the security service and the director of the institution). It is also desirable to have witnesses who were nearby on the day of purchase of the product and can confirm that its quality really turned out to be unsatisfactory, indicating the exact defects of the purchased product. It is worth paying attention to the fact that it is better to file a statement of claim only after directly contacting the seller and his refusal, otherwise the court may not take up the case.

Defending your rights in court most often leads to a positive result for the buyer.

Law “On the Protection of Consumer Rights”, namely: - demand replacement with a product of the same brand (same model and (or) article); — reimbursement of costs for their correction by the consumer or a third party. B) return the goods to the manufacturer (authorized organization or authorized individual entrepreneur, importer) and demand a refund of the amount paid.

Recommendations of the Consultation Center for Consumers of the FBUZ "Center for Hygiene and Epidemiology in the Ryazan Region": If you find a significant defect in the product after the warranty period has expired or after two years from the date of purchase, if the warranty period is less than two years, but within its service life (or 10 years, if the period is not set), then you have two options: Option 1: First, you can transfer the product to the manufacturer’s authorized service center (ASC) for diagnostics and repairs.

Law of the Russian Federation “On the Protection of Consumer Rights”, I will be forced to go to court to protect my violated rights as a consumer. In court, I will demand a forced return of the amount paid for this product, payment of a penalty (penalty) for non-fulfillment (delay in fulfillment) of my requirements, and also in accordance with Art.

15 of the Law of the Russian Federation “On the protection of consumer rights, compensate for the moral damage caused to me by your actions. I will also demand compensation for damages caused to me (payment of legal costs, lawyer's services, representative and other expenses). I propose to resolve my issue out of court.

Please provide your answer in writing within calendar days. 20 (F. . .

What happens to the warranty after multiple repairs?

As soon as the seller receives a request to repair a product that has suffered the first or subsequent breakdown, the warranty period is suspended for the entire time the product is in the hands of the repairman.

When the item is repaired and returned to the buyer, the warranty is renewed. Upon receipt of the goods, be sure to ensure that you are given written information with the dates of contact with the warranty workshop, completion of repairs, types of work performed and a list of replaced parts to confirm the period of suspension of the warranty.

ATTENTION!

Due to recent changes in legislation, the information in this article may be out of date!
Our lawyer will advise you free of charge - write in the form below.

Repeated repairs under warranty

If the product was purchased as new, without visible and described defects, the buyer sends a written claim to the seller for one of the requirements. If the party refuses to accept the document, the paper can be delivered by recommended letter with notification, keeping the receipt. The transfer of the item is formalized by an acceptance certificate, which indicates all the characteristics, individual features and visible defects of the product. The buyer’s explanations about the malfunction of the purchase are also written down here. The document is drawn up in 2 copies, signed by the parties and stored.

The warranty period is suspended as soon as the product with different or identical damage reaches a specialized workshop. This is logical, because during repairs the buyer does not use the product. Upon return to the consumer, the warranty period is renewed.

Therefore, the seller is obliged to satisfy the buyer’s legal demands on the expiration date, and not the next.

it has been determined that the item has defects that cannot be eliminated, it cannot be used, or the identified defects lead to repeated repairs;
the product was repeatedly and for a long time (more than 1 month) repaired in a workshop during the 1st warranty year;
defects in the product were not corrected on time.

The legislator in paragraph 6 of Art. 18 relieves the buyer from the obligation to prove that the breakdown of the product was due to the fault of the seller. Until the latter proves otherwise, until the expiration of the warranty period, he bears full responsibility for the serviceability of the products sold, is obliged to satisfy the legal requirements of the party and accept the goods for inspection within the specified time frame.

Repeated breakdown after warranty repair

According to paragraph 1 of Art. 18 of the relevant law, the buyer, if a defect is discovered during the warranty period, has the right to demand:

repair of the product under warranty. Work period – up to 45 days;
replacing the device with an identical one (item of the same brand, model, article) within 20 to 30 working days;
exchanging a product for a similar one, but of a different brand or model, recalculating the cost and returning the difference in amounts in terms of up to 1 month;
refund of funds within up to 10 calendar days.

The consumer can make such demands only if the seller has not notified him in writing about the existing defects, for example, when purchasing a used product.

When handing over a claim in person, it is necessary to request that a mark indicating its acceptance be placed on the applicant’s copy.

Clause 5 of this norm obliges the seller to consider the party’s claim, accept the item that has failed, check it, repair it, replace it, or return the money within the specified time frame.

The transfer of the item is formalized by an acceptance certificate, which indicates all the characteristics, individual features and visible defects of the product. The buyer’s explanations about the malfunction of the purchase are also written down here. The document is drawn up in 2 copies, signed by the parties and stored.

According to Art. 191, 193 of the Civil Code of the Russian Federation, the calculation of deadlines begins from the day following the day when this or that circumstance occurred. The term expires after a certain number of days. Therefore, the seller is obliged to satisfy the buyer’s legal demands on the expiration date, and not the next.

What is the warranty period for the product?

How long the warranty repair lasts, read here.

How to draw up an act of returning goods under warranty, read the link:

Repeated defect after warranty repair

I bought a phone from Svyaznoy. After detecting a malfunction, she refused warranty repairs and submitted them for quality assessment. The period was 14 days.

The answer came that the product was technically complex and could only be repaired. Sent it in for repair. They repaired it for 26 days. The paper that was given during the repair was taken away, and in my hands I still had paper from the service, where the dates indicate that the phone was under repair for 1 day. Naturally, SMS alerts with text were not saved; they remained in the replacement phone.

In this case, you or someone you know has a voice recorder on their phone. It's difficult to recommend anyone else. Other tricks have begun in our salons - when clients begin to demand a refund of money and insist on their own - I have already heard twice that a non-departmental agency was called on them. Even though this person has had their phone replaced for 4 years due to breakdowns immediately after purchase. In the complaint, please indicate that the copy is going to Rospotrebnadzor for Elkin.

If at the same time they refuse to accept the complaint, ask 2-3 people passing by from the salon under the line “from recording the acceptance of the application on a copy of the document in the Salon at such and such (address), they refused - and the full name and phone number of 2-3 people passing by with a signature . Julia, good afternoon. You need to submit an application in accordance with the Federal Law “On the Protection of Consumer Rights for a refund of funds to you. A defect in a product that appears 2 or more times may be classified as irreparable and be a direct basis for a refund to you.

It is not advisable to submit an application due to the inability to use the device for more than 30 days, since you will have to wait for repeated repairs - and, possibly, the occurrence of a deficiency 3 times. If the company refuses to return the money to you, you will be able to collect a penalty or a fine in order to protect consumer rights - due to the company’s refusal to voluntarily return the money to you. Submit the application immediately in writing and receive a mark on the second copy indicating receipt of the application from you. If they refuse to accept your application or return your money, this will be illegal.

Marina, I have already written statements to them 3 times, they categorically refuse to put marks on them, no number, no signature, no seal. They take my copy, scan it, send it to their claims service and give it back to me. then you have to stand in the salon and wait for a response from the operator for 20-30-45 minutes. what to do in this case? A defect that was repaired: the auto-rotate screen did not work. Now a situation has arisen where the defect reoccurs after warranty repair, but after rebooting the phone it disappeared. The warranty period is another 4 months. Can I now demand a refund for the phone and on what basis: repeated defect or inability to use the device during the warranty period of more than 30 days? How can I now prove that the phone was in repair not for 1 day, but for 26? Marina, another clarification: Should I show them a recurring defect that they did not fix? Screen auto-rotate does not work.

But after rebooting the phone, everything works again. When the phone was repaired, they simply reinstalled the software on it. And it turns out that the defect sometimes manifests itself, sometimes it doesn’t.

Is it possible to refuse repeated warranty repairs of a product?

The consumer is not obliged to repeatedly seek repairs for defective goods. Hardly anyone wants to waste their time and constantly contact the service center.

If a product does not serve properly and constantly breaks down, then it is quite natural that the buyer will want to get rid of it. For this reason, the law does not prohibit the consumer from insisting on the replacement of a faulty appliance.

Please note! The following options are possible:

the seller provides a discount related to the inconvenience caused to the buyer and makes repairs;
the seller exchanges the product for a similar one of the same model;
the buyer receives in return a product from another manufacturer or model that has similar properties;
the seller returns the money in full.

However, it is not possible to resolve the issue in this way with all groups of goods. Technically complex products are subject to repeated repairs. Among them it is worth noting cars, refrigerators, washing machines and dishwashers, stoves, ovens, etc.

The list of such goods is approved by Decree of the Government of the Russian Federation No. 924 of November 10, 2011. Technically complex goods are subject to exchange and return if defects are detected only within 2 weeks from the date of purchase.

After this period, a refund is possible if:

a defect was discovered that does not allow the device to be used to its full extent, the malfunction reappeared after repair;
the product was in the service center for more than 30 days within 1 year, which indicates a significant breakdown;
The seller exceeded the warranty repair period.

If the defect reappears after repair, it means that the product cannot be used for its intended purpose, which is grounds for return.

If a defect is discovered after 2 weeks from the date of purchase, then it will not be possible to simply return the product to the seller. In this case, only warranty repairs are possible. If, upon returning the product from the service center, the defect reappears, you will have to contact again or insist on receiving a discount from the seller.

Part 2) The product broke after the warranty period expired (warranty has expired)

significant deficiency of a product (work, service)

- a fatal defect or a defect that cannot be eliminated without disproportionate costs or time, or is detected repeatedly, or appears again after its elimination, or other similar defects; If significant defects of the product are identified, the consumer has the right to present to the manufacturer (an authorized organization or an authorized individual entrepreneur, importer) requirement for the gratuitous elimination of such defects
if it proves
that they arose before the transfer of the goods to the consumer or for reasons that arose before that moment.
This requirement may be presented if defects in the goods are discovered after two years from the date of transfer of the goods to the consumer, during the service life established for the goods, or within ten years from the date of transfer of the goods to the consumer if the service life has not been established. If you discover a significant defect in the product after the expiration of the warranty period or after two years from the date of purchase, if the warranty period is less than two years, but within its service life (or 10 years if the period is not established), then you have two option of action: I, “___ _________ 20__
purchased a product
(Name of purchased product)
worth
__________________ rubles.
____ kop. , manufactured (produced) by your organization, which is confirmed by a technical passport, sales receipt, cash receipt (specify available).
REMEMBER:
After the expiration of the warranty period, the burden of proving the presence of a manufacturing defect in the product lies with the consumer, i.e., with you (Clause 6 of Article 19 of the Law “On Protection of Consumer Rights”). Therefore, the manufacturer has the right to demand that an expert’s opinion be provided as evidence according to which the product has a manufacturing defect (defect).

If, according to the expert’s conclusion, the product has a manufacturing defect, then you have the right to demand from the seller, in addition to reimbursement of the cost of the item, also the costs of conducting the examination. However, the manufacturer has the right to challenge the expert’s conclusion in court. As a result of the examination, it was established that the product has a significant defect (i.e., a fatal defect or a defect that cannot be eliminated without disproportionate costs or time, or is detected repeatedly) of a production nature.

Number of possible repairs under warranty

The legislator, in his desire to protect the rights of consumers, allows during the warranty period to demand the replacement of goods of inadequate quality or even terminate the sales contract, in other words, to demand the return of the money spent.

If for some reason you still don’t want to exchange the product or demand a refund, then you can return the product for warranty repairs, of course, if the defects of the product were not discussed at the time of purchase.

The number of times that a product can be returned for warranty repair is not specified in regulatory legal acts; accordingly, it is considered unlimited.

In accordance with paragraph one of Article 18 of the Law of the Russian Federation “On the Protection of Consumer Rights” , if defects in the product are identified during the warranty period, it is possible:

Carrying out warranty repairs directly by the seller or by third parties, whose work will also be paid for by the seller;
The buyer may request a replacement for the same product;
The subject of trade turnover can be exchanged for goods of the same brand, but, for example, of a different model with compensation for the difference in price;
Reducing the cost of low-quality goods;
In addition, you can demand a full refund.

Thus, the legislation provides a choice of which of the five options to take advantage of, while the buyer does not have the obligation to explain the reasons for his choice to the seller.

Any of these claims can be made during the warranty period.

However, if the warranty applies to the product for less than 2 years, then the legislator allows during this time to take advantage of the provided advantage, but proving the defects of the goods, that they arose before transfer to the buyer, rests with the buyer.

What rights do consumers have if a product breaks under warranty?

One of the most common reasons why customers come to stores is when a purchased item breaks down and requires it to be returned or repaired. How legal are such demands and what other options for the development of events are possible in this situation - more on this later in the article. The algorithm of actions in this case is not much different from repair situations. First, you also need to file a claim, but it must include a request for a refund for the purchase or for an exchange with reference to Art. 18 of the Law. The claim is submitted together with documents confirming the purchase: cash receipt or sales receipt. In the latter situation, most often you have to go to court, and before this, an examination of the goods is required.

What type of goods is the purchase? Some things cannot be returned unless there are serious reasons for doing so. These products are approved by the relevant legislative acts, and their list is exhaustive.

Carrying out repairs is just one of the rights that a consumer is entitled to in the event of a breakdown of the product he purchased. He may also require a return, exchange or reduction in its value. The latter is rare in practice; most often, buyers ask for an exchange and refund. Before carrying out repairs, the seller has the right to demand an examination of the goods, and the buyer has no right to refuse this. However, he can be present at it, and if he disagrees with the results, he can challenge it and demand a redo. The seller pays for the examination. Even in the absence of these documents, it is sometimes possible to prove the fact of purchase by resorting to witness testimony, video footage from a camera, or data from the store’s electronic database. However, the last two methods of confirming a purchase are only possible if the seller himself agrees to provide these materials.

How can I get my money back for my phone after warranty repair?

Is it possible to return an item at a discount? Read here.

The period during which the repair was carried out (down to hours and minutes).
Materials and spare parts used during repairs.
Description of the breakdown and repair process.
Confirmation of completion of repairs.

— moisture on the surface of the phone display; — mechanical damage, including impact on a hard surface. When the phone goes into factory mode, reception is still possible.

Repeated defect after warranty repair

The buyer is not obliged to endlessly repair low-quality goods. There is hardly a person who would want to keep something that constantly breaks down and has been in the warranty workshop for a long time. Therefore, the law allows you to refuse repairs and make other demands: However, such demands are not made for all goods. Technically complex products that will have to be repaired again under certain conditions. These include, in particular, cars, washing machines, freezers and other goods from the list approved by Decree of the Government of the Russian Federation of November 10, 2011 No. 924.

The Law of the Russian Federation “On the Protection of Consumer Rights (hereinafter referred to as the Law of the Russian Federation) does not limit the buyer in the number of times he can return a faulty product to the seller for repair. So, if a product first has one breakdown, then another, then a third, the buyer has every right to return the product to the seller for warranty repairs until the bitter end.

You have identified a significant defect, it is impossible to use the item for its intended purpose, the malfunction appears again and again after elimination;

You have already handed over the product to the workshop with several breakdowns, it stayed there for over 30 days during one year of warranty;

The seller did not repair the product within the established time frame.

The transfer of the product for repair is carried out after signing the acceptance certificate. Such a document should indicate the name and serial number of the product and describe the identified defect. It is also important to describe the defect in detail. The document is drawn up in two copies. After filing a claim, the seller will take some time to investigate the circumstances.

The law allows 7 calendar days for this. This period may be extended if the parties insist on conducting additional examination. In this case, the store’s response time to the complaint increases to 20 days.

a defect was discovered that does not allow the device to be used to its full extent, the malfunction reappeared after repair;
the product was in the service center for more than 30 days within 1 year, which indicates a significant breakdown;
The seller exceeded the warranty repair period.

When preparing documents to transfer the goods to the service center, we recommend that you carefully read them. Sometimes the lack of spare parts is indicated as a circumstance due to which the service center has the right to delay the goods for an indefinite period. If you come across this wording, do not sign the documents. If the warranty period is not specified in the documents, then, according to current legislation, it is 2 years.

The warranty for seasonal goods begins at the time of season change. When purchasing, you should clarify whether the warranty covers all parts of the product or just the components.

the seller provides a discount related to the inconvenience caused to the buyer and makes repairs;
the seller exchanges the product for a similar one of the same model;
the buyer receives in return a product from another manufacturer or model that has similar properties;
the seller returns the money in full.

If your question is lengthy and it is better to ask it in writing, then at the end of the article there is a special form where you can write it and we will forward your question to a lawyer specializing specifically in your problem. Write ! We will help solve your legal problem. Repeated breakdown during the Warranty Period

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Attention!

Due to recent changes in legislation, the legal information in this article may be out of date! Our lawyer can advise you free of charge - write your question in the form below.

Is it possible to refuse to re-repair a product that is under warranty?

The legislator does not oblige the buyer to repair a low-quality product indefinitely, even if the item is under warranty. That is why the consumer is offered options for solving the problem set out in paragraph 1 of Art. 18 Federal Law “On Protection of Consumer Rights”. And it’s almost impossible to use a device that is constantly in the workshop.

However, there are categories of products that will have to be repaired again. These are complex mechanisms, for example, household appliances or transport. A complete list of such devices is set out in Decree of the Government of the Russian Federation dated November 10, 2011 No. 924.

Regarding this category of goods, other rules apply, according to which you can demand a refund for a device of inadequate quality only within 14 days from the date of purchase.

Afterwards, you can deliver a technically complex product to a store only if:

it has been determined that the item has defects that cannot be eliminated, it cannot be used, or the identified defects lead to repeated repairs;
the product was repeatedly and for a long time (more than 1 month) repaired in a workshop during the 1st warranty year;
defects in the product were not corrected on time.

If the 14-day period is missed and none of the described conditions are met, the device will have to be repaired multiple times.

Important! The technician is obliged to put notes on the warranty card about the date, duration, nature of the repair with a description of all the features. Make sure the entered data is correct!

How to get money back for a phone under warranty? Warranty claim by phone

The warranty on phone batteries will be exactly the same as on the device itself, unless the manufacturer has indicated otherwise. It is enough to carefully study the warranty card. If it does not mention that the battery or any components of the smartphone are not covered by the warranty, you can safely contact the store with a claim within the entire period indicated on the coupon.

The main thing is to have documents for your phone and a receipt indicating payment for the goods. If the seller doubts the reasons for the appearance of certain defects, he must, at his own expense, conduct an examination, during which the quality of the product will be confirmed (or not). If manufacturing defects are identified, the money is returned to the buyer in full.

If the examination determines that the defect is caused by a violation of the operating instructions, you can forget about the operation. Additionally, the citizen will have to reimburse all the store’s expenses for diagnostics.”I, (information about the applicant, including passport details), ask for a refund in the amount of (amount) for the mobile phone (model) I purchased. (Date of transaction) I bought this device at the store (information about the outlet). It is under warranty until (expiration date of the warranty card). (Date of incident) I took my mobile phone and tried to turn it on. The device booted up and turned off on its own after a few minutes. Re-enabling did not produce any results.

The battery charge is shown at 100%. (Date) I conducted an independent examination. She identified a manufacturing defect in the mobile phone circuit boards. I paid (amount) for the operation. I request a refund in the amount paid for the smartphone (model), as well as the costs of diagnosing this equipment.”

Today we are going to find out how to get your money back for a phone under warranty. Is it even possible to do this? Under what circumstances will funds be returned and under what circumstances will they not? The answers to all these questions will be given below.

Among other things, we will be able to get acquainted with the rules for writing claims for phones that have not yet expired the warranty period. What features of the process should you pay attention to? What will each potential buyer need to remember about the procedures being studied?