Book of complaints and suggestions: rules for filling out and formatting

Each institution has its own set of official documents, without which it simply cannot legally function. In many of them, such documents include a book of reviews and suggestions. Any visitor, if desired, can express his opinion in it, for example, about the quality of the service provided to him in the establishment or the goods purchased there, evaluate the level of service and compliance with cleanliness and order, as well as write his wishes to the establishment or advise what, in their opinion , will help improve its performance.

Is it necessary to register a book of reviews and suggestions in 2019?

As for registering a book in 2021, Rospotrebnadzor does not insist that service and trade organizations undergo the procedure of registering a book of reviews and suggestions in an official manner. This procedure is optional.

However, it happens that during inspections, inspection authorities may ask additional questions. In this case, a registered book can help avoid them and will not create obstacles in your work. And this is a big plus. After the registration procedure, the book is assigned a number that will need to be entered into it, thereby confirming the legal validity of the document.

Consequences of refusal by the individual entrepreneur to provide such a document to the consumer

In practice, some individual entrepreneurs do not properly respond to complaints that are reflected in the book of reviews and suggestions. In such a situation, the indifferent attitude of a businessman towards his customers leads to the loss of customers.

However, in most cases, it is large organizations - large banks or hypermarkets with a wide branch network - that do not react in any way to customer complaints.

If a businessman does not have a book of complaints, then he is obliged to give the client 2 sheets of paper. Consumers can write their complaints on them - in 2 copies.

In such a situation, the individual entrepreneur can keep one of the sheets for himself, and on the other the businessman must leave a record of receipt of the complaint (claim) and give it to the buyer.

If an individual entrepreneur’s employee completely denies the client the legal right to leave a written complaint against the businessman, the Russian citizen has 2 options:

1 way out is to find a representative of the IP administration and tell him about your complaints against the IP. In such a situation, a similar notebook that has “disappeared” or is in the possession of “the authorities” is quickly provided to the client. But not in all cases;
2 way out - if the buyer never received such a notebook, on sheet A4 he indicates the fact that the individual entrepreneur did not issue him such a document - the consumer makes such a written claim in 2 copies.

In such a situation, when contacting Rospotrebnadzor, a citizen of the Russian Federation must indicate the full name of the individual entrepreneur, time, and date. The citizen of the Russian Federation gives one of the copies to the individual entrepreneur, and the second one, with a signature indicating that the businessman has received the claim, is kept by the citizen of the Russian Federation.

If the individual entrepreneur has not accepted a written complaint from the client, the consumer can send it by registered mail with acknowledgment of receipt to Rospotrebnadzor.

Within 1 month, Rospotrebnadzor and other regulatory authorities consider the client’s official request and make an appropriate decision - they accept or refuse to apply certain measures against the individual entrepreneur.

In such a situation, the regulatory authority sends the citizen of the Russian Federation a detailed report on the measures taken.

How to apply

Before you start preparing a document for reviews and suggestions, it is important to know that preparing it yourself is not prohibited by law. But if you don’t want to waste time on this, you can go to a stationery store and buy a ready-made book there.

Regardless of how the book of reviews and suggestions is compiled, several general rules must be followed when designing it:

Lace each page of the document so that if something happens, no one can pull one sheet out of it and replace it with another. This can be done with an awl and thick thread or cord folded several times.
Assign a number to each page.
Place a seal on the back of the last page in the form of a strip of paper, on which you must write in numbers and in words how many sheets were stitched in total, put the manager’s seal and signature.

The book pages should be formatted as follows:

The title must contain:

document's name;
signature of the head of the institution and his seal;
the date of creation of the document and its entry into force;
name of the institution;
the name of the accompanying documents indicating their date.

The first page of the book should contain:

the rules according to which it can be provided to a visitor to the establishment;
explanations for making entries in the document.

If one page of information is not enough, you can take several pages.

The second page of the document should contain all information about the institution, namely:

address (actual and legal);
contacts (e-mail, landline phone number, fax number, etc.).

The third page should indicate all the bodies that control the activities of the institution and supervise it.
On the fourth page and all subsequent ones, visitors to the establishment will write their complaints, reviews and suggestions.
The back of each page should be left so that the manager can respond in writing to the client’s message. Moreover, a response must be given even to unfounded complaints.
There is no need to change the book at the end of each year. If there is still room for notes, then the document should continue to be written until the end of the free pages.

It is recommended to approach the design of the book with all responsibility, while observing the standards. Otherwise, visitors to the establishment may complain to Rospotrebnadzor and incur an unscheduled inspection.

General provisions: where is it stored, how is it registered?

Let's start in order. The presence of a complaint book is mandatory for organizations engaged in the following types of activities:

service sector - this includes hairdressing salons, manicure and spa salons, fitness centers, etc.;
public catering - cafes, restaurants, canteens, etc.;
points of retail sale of goods;
medical institutions and pharmacy kiosks;
government agencies and municipal enterprises.

In particular, if an organization provides any services to the public, it must have such a book, drawn up in accordance with established rules.

Important! The above list is not exhaustive; moreover, it is constantly expanding.

Many entrepreneurs are concerned about the issue of registering a book of reviews and suggestions, because we are talking about an accountable document. Indeed, the authorities of some municipalities require the document to be registered with the administration. Let us clarify that there are no legal grounds for these requirements: mandatory state registration is not provided for by any legal act. Therefore, whether to register a complaint book or not remains at the discretion of the head of the organization.

According to the rules, such documents must be freely available to the buyer, so they are usually placed in the consumer’s corner. However, the book is often hidden “in the table”, so you have to ask the seller or administration yourself for it. Here it is necessary to clarify that a representative of a retail outlet cannot simply throw a document on the counter and say with an indifferent look, “Write what you want.” The seller is obliged to provide a pen and create conditions for filling: a table and a chair.

Important! Positive or negative feedback can be left anonymously, without presenting identification documents to the administration, or leaving contact information. Please note that in this case the seller retains the right not to send a written response to the buyer about the measures taken, however, he will have to respond to the complaint left in any case.

Let us add that the responsibilities of the head of the organization include regularly checking that the book is filled out correctly. In addition, the document is constantly located in the store; it is not allowed to transfer it to third parties for copying or checking data, including representatives of control and supervision services.

How to fill it out correctly

There are no strict requirements for the client when filling out the book of reviews and suggestions. He can write his claim or proposal by hand, in free form. But if the client wants to achieve a specific result from the stated complaint, he must describe everything that does not suit him in detail. For example, if he was not satisfied with the services provided by a specific employee of the establishment, then his name should be mentioned in the description, as well as the date when this incident occurred. This will make it easier for the manager to resolve the conflict between his employee and the establishment’s client.

It is recommended to write each entry on a new page in legible handwriting, avoiding dirt. If desired, the client can leave his phone number, but this is not necessary. The manager is obliged to respond even to an anonymous complaint. And if the client does leave his phone number, then as soon as the problem is resolved, they will call him back and inform him about it.

Usually it takes 2 days to resolve the issue, but in some cases the period can increase to 14 days. And within 10 days, a client who has demanded to return the money that he paid, for example, for a low-quality product, must be returned.

Responses to complaints from the complaint book

The basic rule for responding to a complaint sent to a company is to analyze the problem at the legislative level. After all, when submitting a claim, the consumer refers to the law, according to which he has the right to sue the company. Thus:

1. If the consumer is right, it is necessary to immediately satisfy his demands, for example, exchange the purchase, issue a refund, provide repair services.
2. In case of a consumer error, it is necessary to justify the refusal to comply with the requirements and explain what the error is. It is best to justify the refusal at the legislative level: in this way the reason for the refusal will be clearer to the consumer and perhaps he will reconsider his arguments.

The deadlines prescribed by law for a company to respond depend on the composition of the claim. They can be found in the article “Consumer Protection Law”. For example, the most popular reasons for filing claims:

Refund for the purchase of an item that does not fit - the buyer can return the item to a retail store within 14 days, and to an online store within 7 days. The company must issue refunds within three days in a brick-and-mortar store and within 10 days online.

Refund if you purchase a defective product. Claims for repairs or compensation for defective goods are also taken into account here. The seller is given 10 days to determine the reasons for the poor quality and resolve the problem. This time is enough to conduct examinations.

Exchange of low-quality goods. In this case, the purchase must be exchanged within a maximum of 7 days. However, if an examination is necessary, the period is extended to 20 days. And if the product is out of stock, the company has a month to deliver the product.

Warranty repair of goods. The repair period for low-quality goods should not exceed 45 days. This period also includes the time spent on the examination.

Refund of prepayment. When a company cannot deliver a paid product on time, the consumer may request a refund of the prepayment. In addition, he has the right to demand payment of a penalty from the company, which is 0.5% of the prepayment for each day of delay. Such a claim must be satisfied within 10 days.

How to respond to customer feedback correctly

As soon as the head of the organization sees a complaint in the book, he must respond to it. If the complaint is unfounded, or the client has written gratitude to the organization (a specific employee), it is recommended to respond immediately. In case of an unfounded complaint, the client should be thanked and explained in writing why his problem cannot be solved. In response to the gratitude expressed by the client, the manager should thank him for the feedback he left, showing his joy that the client was satisfied with the services provided to him.

If the client left his phone number or e-mail, you can inform him that his complaint/gratitude has been answered. But if no contacts were left by the dissatisfied client, then the organization is not guilty of anything.

Email is most often used to notify a client of their response to their gratitude.

It’s rare, but it also happens that a client leaves his postal address instead of a phone number and e-mail. In this case, management decides whether to send a response. This method of notification is used only if the organization has received a well-founded complaint that has serious grounds for careful consideration (including litigation).

Rules for writing a review by a client

How to write a complaint so that the organization’s administration, as well as regulatory authorities, pay attention to it? This question often arises among clients, especially those who are dissatisfied with the service.

So, the complaint must indicate:

Date (and, if possible, time) of writing;
Your contact details (if you want someone to answer you personally);
Information about the employee in respect of whom the review was made;
Detailed description of the situation;
If demands are made for measures to be taken, indicate the time frame for their implementation;
Signature of the person who made the appeal, as well as its transcript.

The comment is written in free form. Artistic style and emotional overtones of events should be avoided. Clearly presented information in an official style is a reason to understand the situation and hear your position.

The administration of the institution is given two days to consider the appeal, and no more than five to prepare a response. That is, at the end of seven days, an entry should appear in the Journal - a response to the client’s request. When specifying the applicant's contacts, he is sent information in writing.

If the applicant does not receive a response to the appeal within a week, he has the right to file a complaint with Rospotrebnadzor, which will entail an extraordinary audit for the organization.

Book of reviews and suggestions in the restaurant

This document must be present in every restaurant, cafe and other places where people come to eat. This norm is spelled out in the Rules governing the provision of services in public catering establishments. Such establishments must keep a book of the established standard, and their administration must ensure that every visitor can, if desired, have unhindered access to it.

If a restaurant does not have a complaint book, disciplinary and administrative measures may be taken against it.

Is it possible to make a book of reviews and suggestions with your own hands?

You can make a book for recording reviews and suggestions yourself, you just have to stock up on the necessary materials and tools for this. These include:

general notebook;
dense thread or cord;
scissors;
awl;
piece of paper;
regular ballpoint pen;
glue.

Of course, stores sell review books that are more presentable and, as a rule, have a beautiful hard cover. But if you try, you can make a handmade book very neat and beautiful. True, this will take time.

The main thing to remember is that such a book is a document necessary to maintain the image of the organization, and manual design, no matter how neat it is, will still be inferior to the ready-made store version in terms of style.

Book of complaints and suggestions. A5 format

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How to correctly draw up, maintain and update the book of reviews and suggestions is determined by the order of the Department of Consumer Market and Services of the City of Moscow dated May 30, 2003 No. 31 “On approval of guidelines for the organization and implementation of retail trade in the city of Moscow.”

The book of complaints and suggestions corresponds to the uncanceled Order of the MINISTRY OF TRADE OF THE RSFSR DATED 09.28.1973 N 346 On approval of the instructions about the book of COMPLAINTS AND SUGGESTIONS IN RETAIL TRADE AND PUBLIC CATERING ENTERPRISES (ALONG WITH INSTRUCTIONS ABOUT THE BOOK OF COMPLAINTS AND SUGGESTIONS IN RETAIL TRADE ENTERPRISES OVLI AND PUBLIC CATERING, APPROVED BY ORDER MINISTRY OF TRADE OF THE USSR FROM July 23, 1973 N 139) with amendments and additions as of October 12, 2006

Instructions for the Book of Complaints and Suggestions in Retail Trade and Catering Enterprises. 1. All retail trade and public catering enterprises keep a book of complaints and suggestions in the established form, in which customers (visitors) write down complaints, suggestions and comments. 2. The book of complaints and suggestions is located in the sales area of the enterprise in a special open case in a visible and accessible place for buyers (visitors). 3. In a department store or store that has departments, a book of complaints and suggestions is kept in each department, and in large catering establishments - in all service areas. 4. In a self-service store, the Book of Complaints and Suggestions is located on each floor in the payment center. 5. In a pavilion, kiosk, tent, auto shop, the Book of complaints and suggestions is placed in a visible place and presented to customers upon request. 6. For a buyer (visitor) who wishes to make an entry in the Book of Complaints and Suggestions, the necessary conditions must be created for this (a pen or pencil, a table, a chair are provided). It is prohibited to require applicants to present any personal documents or explain the reasons that led to the need to write a complaint, proposal, or comment. 7. The employee of the store (catering establishment) whose actions caused the complaint must immediately notify the administration of the store (catering establishment) and provide a written explanation of the content of the complaint. 8. The head of the enterprise or his deputy is obliged to review the entry made in the Book of Complaints and Suggestions within two days, carefully understand the essence of the issue, take the necessary measures to eliminate the noted shortcomings and violations in the work of the enterprise or implement acceptable proposals. A complaint or application from a buyer (visitor) is considered by the administration together with the trade union organization and, if necessary, brought up for discussion by the team of the enterprise, department, section, workshop in the presence of the guilty employee. For the information of the person who wrote the complaint and the controlling persons, the administration makes a note in the Book of Complaints and Suggestions on the back of the application about the measures taken and, within five days, sends a written response to the applicant who has indicated his address. Copies of reports to customers (visitors) are kept by the enterprise administration in a special file until the end of the current year. 9. Entries of buyers (visitors) and other citizens in the Book of Complaints and Suggestions in order to justify the actions of an employee of a trading enterprise against whom a complaint was received are subject to verification and are taken into account only when the stated facts are confirmed. 10. If it takes more than five days to take measures to eliminate the shortcomings noted by the buyer (visitor) or to implement his proposals, the head of the enterprise or his deputy sets the necessary period (but not more than 15 days), about which he makes a corresponding note in the book . In the event that the issue cannot be resolved at the enterprise, the administration, within five days, submits it for consideration to a higher-level trade organization and notifies the applicant, who has indicated his address, about this. 11. Complaints about gross violations of trade rules, retail prices, as well as negative reviews about the work of the enterprise administration are submitted within five days by the administration for consideration to a higher-level trade organization. 12. Heads of a higher-level trade organization are obliged to check at least once a quarter the correctness of maintaining books of complaints and suggestions in all subordinate trade and public catering enterprises, to eliminate existing shortcomings in the consideration of complaints and the reasons giving rise to complaints. Inspectors are required to make appropriate entries in the audit journal of the enterprise about the results of the inspection, proposals for the order of maintaining books and eliminating identified deficiencies in the consideration of complaints. 13. Removal of the Book of Complaints and Suggestions from a trading enterprise by superiors and other organizations for inspection, making copies and other purposes is not allowed. 14. Disciplinary sanctions are imposed on employees of organizations and trade and public catering enterprises guilty of violating the established procedure for maintaining books and considering complaints and suggestions from customers (visitors). 15. Justified complaints, their number and nature are taken into account when summing up the results of the competition, resolving issues of material and moral incentives for workers, bonuses for fulfilling and exceeding the turnover plan, provided that high quality customer service is ensured. 16. The book of complaints and suggestions is a document of strict accountability and must be taken into account in the book of accounting forms of strict accountability. Still unsure where to buy and order high-quality magazines and forms based on your design? Only here! We deliver orders not only in Moscow and the region, but throughout Russia. Using the magazine calculator, you will configure the required number of pages, cover, logo, etc.

Consumer Corner 2021, what information should be there

A stand containing information on consumer protection, or, as it is simply called, a consumer corner, is, according to Russian law, a mandatory part of the hall where customers or clients are served.

A beautifully decorated consumer corner will certainly emphasize the good level of organization, and will also contribute to the institution acquiring a worthy image.

What information should be present at the stand during 2019?

It should be located in a visible place that can be easily approached by customers who want to view the information available there.

According to the law, in 2021 the following documents must hang in the consumer’s corner:

a certified copy of the state registration certificate;
a certified copy of the license (depending on the type of activity of the organization);
contacts of the bodies exercising control over the activities of the institution and an inspection log with their marks;
official printed publication of the Law “On Protection of Consumer Rights;
rules for the provision of catering services or the sale of certain types of goods (depending on the field of activity of the organization);
operating mode.

This is the main documentation. From the additional documentation, you need to place in the corner:

book of reviews and suggestions;
fire safety instructions;
evacuation plan;
the procedure for providing household services and the price list for them;
terms of service for a certain category of clients and benefits that comply with the law;
information on the sale of certain types of goods (for example, a ban on the sale of cigarettes and alcohol to minors and liability for its violation);
contacts of the Ministry of Emergency Situations and other emergency services, as well as services where clients can apply with their claims;
audit log.

The concept of a complaint and how to respond to it

Regardless of whether the book of complaints and suggestions has been canceled or not, the consumer has the right to send a complaint to the owner. A claim can be statements, demands, complaints. However, in essence, the consumer simply wants something from you and believes that he can legally demand it. For example, a person may demand a refund of the amount of money paid if the product turned out to be of poor quality. Or demand a replacement of a product or service if it does not correspond to the configuration or is of poor quality.

If the consumer makes mistakes when drawing up a complaint (incorrect formatting, errors in the name of the company), the judicial authorities can also recognize the completed claim as valid. The main factor is the presence in the complaint of a requirement that does not need to be justified by regulations.

Thus, if your company has received any, complaints and their contents must be dealt with as quickly as possible. If the consumer is right, all his demands must be satisfied. And in case of incorrectness, it will be necessary to draw up a response to the claim, preferably taking into account the legal justification for the refusal. If the company ignores the complaint or wrongfully refuses to comply with the requirements, the judge may impose a fine, referring to Article 13 of the Consumer Protection Law, which is:

Half of the amount requested by the consumer. This means that if the plaintiff demanded 30,000 rubles, then when a fine is imposed, the company will pay them plus 15,000 on top towards the fine.

Rules for maintaining and storing the guest book

A responsible person must be appointed for maintaining the document. Depending on the form of business activity, it may be:

the entrepreneur himself, running his own business;
head of the organization (after the issued Order);
one of the employees (also after the issued Order).

Today there are a number of rules for maintaining and storing this book:

It should be stored in a visible place, within easy reach of the organization's clients. Most often it is hung in the consumer’s corner.
You cannot take it out of the organization and make a copy.
Employees of the organization must issue the document to the client upon request.
Questions about why he needs this document are unlawful.
A client who expresses a desire to make an entry in the book must be provided with writing materials.
Whoever is guilty of the situation described in the document is obliged to write an explanatory note.

Is a response necessary to a complaint?

Officials of the organization are obliged to respond to a complaint or suggestion. Within 2 days from the date of receipt, it must be reviewed, and within 5 days upon receipt of the review, a management report on the measures taken should appear in the document.
If officials are unable to take action and additional time is required for these purposes, then a note is placed in the book opposite the review to extend the period for consideration of the claim to 15 days.

It is advisable for the consumer to indicate his contact information in the text of the review: telephone number, address. If they were provided with a home address or email, then within 5 days the company must prepare and send a written response to the fact of the proceedings.

Fine for missing a book

The legislation of the Russian Federation provides for liability for the absence of this document in the organization. The amount of the fine depends on which category the responsible person belongs to. So, if this:

an individual, i.e. an employee, then he will have to pay 300-1500 rubles;
official - 1000-3000 rubles;
legal entity – 10,000-30,000.

Usually a fine is not imposed immediately and the first time the regulatory authorities issue only a warning.

If a dissatisfied client who wanted to make an entry in a document was refused by the organization’s employees, citing his absence from them, he can complain directly to the director. And if this does not work, then you should contact:

Rospotrebnadzor, whose department has the authority to deal with this organization;
Society for the Protection of Consumer Rights, where they can at least give practical advice;
Municipal authority;
The prosecutor's office.

A complaint that the organization does not have a book of reviews and suggestions is submitted in free form. But nevertheless, the general rules for contacting such serious authorities should still be followed.

Magazine design rules

Watch the video: “Protection of consumer rights - a book of complaints is still relevant today.”

There is no single, unified form of the journal; it is allowed to use an ordinary school notebook for such a purpose.

At the same time, the law does not allow free bookkeeping and requires compliance with a standard list of data that must be reflected in the document:

Details of the enterprise that owns the magazine - the name of the organization without abbreviation, according to the constituent documents, legal address, full name of the director.
The name of the supervisory authority that supervises the activities of this structure.
Opinion boxes are forms that should contain free space for recording visitor contacts.

The journal belongs to the group of strict reporting forms, so neglect of it is not allowed. The document is written off and sent to the archive only after it is completely filled out. When the next calendar year arrives, it is officially extended by making a corresponding entry by the responsible person.

It is compiled in a single copy, and all pages must be stitched with strong thread and sequentially numbered. This will not allow you to remove a negative review about the organization from the book. If the structure wants to have an original sample of the magazine, it can be ordered individually from the printing house.

Filling out the log

There are certain requirements stipulated by legislative acts for filling out the complaint log. Failure to comply with the standards is considered a violation, which is subject to administrative punishment. In the absence of a mandatory form, the consumer has the right to contact Rospotrebnadzor with a complaint. After reviewing the application, a regional supervisory authority arrives at the site of non-compliance with the law to verify the authenticity of the complaint. If confirmed, the controlling authority puts forward requirements to eliminate the violation.

A prerequisite for maintaining KOiP is lacing pages. Such an operation is carried out in such a way that none of the completed or blank forms can be torn out without visible intervention.

The magazine is stitched using a pointed rod and cord. The last one can be one thick thread or, folded several times, a thin one. The remedy against page deletion is complemented by one more factor. The parties must have continuous numbering.

The third degree of protection for the magazine is a paper seal glued to the back of the last numbered page. The seal indicates in legible handwriting the number of stitched sides, initials, surname of the head of the organization, and a wet print of the seal, if any.

Book title page

The cover page of the complaint log contains the following information:

Title of the corresponding document.
Full name of the institution or its structure.
Registration information.
Date of registration of the form.
Wet seal impression, if the organization has one.

The above data is summed up by the signature of the head of the enterprise.

Reverse side of magazine title

On the reverse side of the title page of the journal is the second part of the mandatory document. It contains the name of the territorial supervisory office in Russia, legal address, and telephone numbers.

The information is provided in case the buyer wants to contact the department directly. The number of stitched forms that are needed for the wishes of visitors is also indicated here.

Design of the first sheet

The first sheet of the journal is intended as an example of filling out a notebook of proposals by visitors to the structure. The front side is filled with feedback on the work of the enterprise.

Below, after the text, the date it was written must be indicated. If it is necessary to note the positive or negative aspects of the work of a particular employee, you must indicate the full name, position held and the factors that led to the writing of a complaint or gratitude.

Back of the first page of the book

The back side of the magazine sheet is also required for completion by the buyer. Here you must enter your full name, home or cell phone number, and place of residence.

After the period established by law, the administration of the establishment describes the measures taken in relation to the employee indicated in the book. Here is the signature of the head of the structure and the date of his response. A similar record is sent to the applicant, also signed by the directorate of the institution.

Common Log Filling Errors

The person responsible for the proper content of the book must not make any mistakes in its design.

However, there are a number of common shortcomings due to the negligence of the designer towards the magazine:

incorrect indication of data and information about the company, usually manifested by writing an abbreviation or shortened name;
incorrect phone numbers;
incorrect numbering of document forms;
uneven, smeared, unreadable wet seal on the title page or paper seal;
lack of order in filling;
There are no references to regulatory authorities.

Deliberately or automatically incorrectly filling in the above information in the journal threatens the company's management with administrative liability.

Watch the video: “What you need to know about the book of complaints and suggestions.”

Correct book firmware

In order for the journal of gratitude and complaints to be properly stitched, the person responsible for maintaining it must follow the following rules:

in the far left field of the binding, holes are made the size of a thread for lacing;
a control cord is threaded through the holes, on top of which a quarter of a blank sheet of paper is glued, serving as a seal;
The organization's seal is affixed to the paper seal.

Such execution of the KOiP (registration book) is a protection and will prevent a careless seller of services from removing the claim sheet from the form. If an illegal action occurs, the violator will be subject to penalties.

Designing the magazine with firmware is a requirement, ignoring which is punishable by law. The management of the enterprise also benefits from maintaining an album for consumer reviews in order to identify positive and negative operating aspects of the production or government structure.

Below are step-by-step instructions for preparing a magazine for firmware:

A hole puncher is used to make two or three holes in the binding of a notebook made independently or purchased in a retail chain. To design a voluminous product, you should use an awl, a large needle or a pointed rod. The last operation must be performed with some caution so as not to injure the skin of the hands.
Preliminarily put continuous numbering on the pages. This begins with the first form for feedback and suggestions and is followed consistently throughout the notebook.
A thin cord or ordinary fragments of thread folded together are threaded through the holes made in the magazine.
The free ends of the cord are brought out to the back side of the binding and tied in a knot.
The edges of the thread and the knot are pasted over with a fragment of a blank sheet - a seal, indicating the date of registration of the book, the name and signature of the person responsible for its maintenance.

The design of the magazine ends with a wet seal imprint on the seal. The given data must be written in even, legible handwriting; the stamp must not only be visually visible, but also be easy to read.