How to write to the mayor of Moscow Sobyanin

Grounds for filing a complaint

It is immediately necessary to clarify that the city administration does not resolve all issues.
As in most government agencies, issues of territorial subordination and competence are relevant here. In particular, the administration of a locality (city or village) is responsible for solving the following issues:

1. Management of residential and non-residential real estate funds.
2. Providing residents with resources: gas, water, heat.
3. Road situation within the populated area, including the organization of public transport stops.
4. Social benefits and financial assistance to needy citizens.
5. Urban planning: distribution of areas for development, issuance of building permits.
6. Landscaping.
7. Construction of landfills and waste removal.

On a note!
If the complaint is sent to the wrong address, it will be forwarded to the correct department. This delays the consideration time, and increases the likelihood that the claim will simply be “lost” in the offices of municipal officials. Download for viewing and printing: Federal Law of May 2, 2006 No. 59-FZ “On the procedure for considering appeals from citizens of the Russian Federation”

How to write a complaint correctly

There is no unified form for written complaints from citizens, so you can draw up a complaint on a blank A4 sheet.

In order for an application to be accepted for consideration, it must contain the following information:

1. Full name of the administration, including postal address. If the appeal is sent to a specific person, the full name and position held are indicated.
2. Details of the applicant, including contacts for feedback: telephone number, residential address.
3. The name of the document, for example, “Complaint about noise at night.”
4. Detailed description of the problem.
5. Requirement to take appropriate measures.
6. Date of compilation and signature of the applicant.

   
   What must be indicated in the complaint

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Despite the fact that the form of appeal is free, there are a number of grounds for rejecting citizens’ appeals. In particular, the claim will not be considered:

1. If there is no signature (anonymous).
2. The text contains obscene language or threats.
3. The document is unreadable, there are errors, strikethroughs and corrections.
4. No requirements.
5. Re-submission, provided that a response was previously received to the previous request.

How to write a complaint to the city administration?

Conflict situations that arise between ordinary citizens and employees of various government agencies are not uncommon in the modern world. Individual officials, and in some cases organizations as a whole, perform their tasks irresponsibly and even negligently.

Citizens who are faced with corruption, bureaucracy, rudeness and other illegal actions on the part of government agencies should immediately file a complaint with higher authorities.

An experienced lawyer who knows all the nuances and features of the current legislation can help solve this problem. To obtain the necessary information as quickly as possible, Russians are increasingly resorting to remote communication with a specialist.

This method of solving problems is not only quick, but also allows you to save the family budget. Due to the fact that you can communicate with a specialist using any device with access to the Internet, citizens can easily compile a list of questions of interest and therefore ask them to a lawyer.

In cases where we are talking about drawing up a complaint about the inaction or negligence of government officials, an online lawyer will help you correctly formulate the document itself, as well as give recommendations regarding the further course of action. When the complaint is ready, it should be sent to the city administration, since it is they who deal with problems related to reporting structures.

Methods and procedure for filing a complaint with the city administration

The current situation has developed in such a way that most Russians are afraid to enter into open conflict with government officials who abuse their powers.

However, citizens must understand that the law is on their side, which means their interests can be protected.

If you approach this process correctly and responsibly, having previously enlisted the support of a lawyer, winning the case will be quite easy.

To file a complaint with the city administration, a citizen must have compelling reasons. If they exist, then you can safely make a claim and send it to the addressee using one of the following methods:

• Personal visit to the city administration . This method involves personal transmission of the claim. The citizen must approach the secretary of the organization, having with him 2 copies of the document. One copy is given for consideration, and the second copy is marked with the date of receipt and the incoming number. A copy with a mark remains with the applicant.
• Sending a registered letter . If the applicant does not have the opportunity to visit the city administration on his own, an alternative option is a registered letter. In this case, proof that the complaint was received by the addressee will be a delivery notification.
• Remote filing of a complaint . This method is available to any citizen with access to the Internet. Today, almost all city administrations have their own official websites. A resource visitor just needs to open a special electronic feedback form and describe his problem.

In accordance with current legislation, a response to a complaint must be provided within 30 days of receipt. The method of notification of the decision will be entirely consistent with the method for submitting the complaint. For example, if you chose to submit a claim remotely, then the decision should be sent to the email address specified in the application.

It is important to understand that if the problem is related to the courts, the city administration will not be able to assist in solving it. This is due to the fact that the court is an individual branch that is not subordinate to legislative bodies or executive structures.

How to properly file a complaint to the city administration?

complaints to the city administration

To date, legislative acts do not have a strict template for a complaint submitted to the city administration. However, the document must meet certain requirements and rules. First of all, we are talking about compliance with business correspondence standards, the absence of errors, inaccuracies and corrections.

The writing style is businesslike. It should not contain emotional statements, obscene language or rudeness. The text volume is no more than 2000 characters.

One of the mandatory requirements is the literacy and validity of the document. It would be useful to supplement the text of the complaint with references to current legislative acts.

It is also important to note that the complaint will not be considered if it does not contain the following information:

• FULL NAME. the head of the city administration to whom the document is sent;
• Individual information about the author of the complaint and his contacts;
• Description of the conflict;
• Applicant's requirements;
• The date the document was compiled and the personal signature of its author.

The complaint must be supplemented with documents related to the case. This may include witness statements, financial documents and other evidence. If a claim comes from several citizens at once, it will automatically be given top priority and reviewed as soon as possible.

The rules for writing a collective complaint are similar to writing an individual complaint. The only difference is that the document must indicate the personal data and contacts of all applicants.

For those citizens who have not previously encountered such situations, experts strongly recommend entrusting the protection of their interests to a professional. In the future, if representatives of the city administration cannot help a citizen resolve the conflict, it is an experienced lawyer who will help continue the fight against violators by filing an application with the courts.

When writing a statement of claim, citizens will need a copy of the complaint to the city administration or another document confirming that an attempt to pre-trial resolve the conflict took place, but did not bring the desired result. This is due to the fact that the court is a last resort measure and provides for serious consequences for the guilty party. The filing of the main claim may also be accompanied by a petition for compensation for moral damages.

Complaints from citizens

Source: https://myjus.ru/zhaloby/zhaloba-v-administraciyu-goroda/

How to complain to the head of administration

There are two ways to do this: make an appointment and present the problem in person, or contact it in writing.
In this case, a written complaint can also be submitted in two ways. In particular, you can make a written claim in two copies and leave it in the office. In this case, the copy that remains with the applicant is endorsed by the secretary. The second option is to send a complaint by mail, including by email. Complaints can be personal or collective:

1. Individual complaint. The application is filled out according to the scheme outlined above. The document contains the name of the municipality, the applicant's details, the title of the document, a description of the problem, the requirement to take action, the date and signature.
2. Collective complaint. It is believed that collective appeals from citizens are more effective and are considered much faster. When filing such a complaint, in the header of the document, in the “From” section, all complainants are listed, indicating their addresses and surnames. The signatures of all citizens mentioned in the complaint are placed below.

How to write a letter to the mayor of a city

The right of every citizen to appeal to the city mayor is guaranteed by the Constitution of the Russian Federation, current Government resolutions and other legislative acts.
You can write a letter to the mayor of the city regarding the work of educational institutions, clinics, hospitals, housing and communal services, transport services, trading enterprises and any other cases of infringement of rights. If no other attempts to defend your case have yielded results, then contacting the mayor’s office can significantly speed up the resolution of the issue. The main thing is not to delay writing a letter to the mayor, because any action and/or inaction has a statute of limitations. You can make a written request or complaint to the mayor of the city in several ways: send by mail with a notification, deliver in person or by courier, via the Internet, by fax, or by making an appointment.

Example of a complaint

Let's look at how to fill out a complaint correctly so that it is accepted for consideration.

Approximate sample

Let's say that a citizen complains about the poor condition of the road. In this case, fill out a header indicating the name of the city administration and the address of the authority. Next comes the citizen’s last name, first name and patronymic, residential address, and mobile phone number.

After this, the title of the document is written: “Complaint to the city administration.” The following is a description of the problem. Considering that we are talking about a poor-quality road, the following information must be presented in the descriptive part:

1. Extent, what objects it connects.
2. Date of construction and frequency of repair and restoration work.
3. What is it used for, for example, residents of the area use this road to get to work, take their children to schools and kindergartens.
4. Consequences of poor road surface condition: traffic safety is impaired, mechanical wear and tear of vehicles increases.
5. Who is responsible for the road?
6. Possible reasons, for example, inaction of responsible persons.

   
   Sample complaint to the administration

Recommendations for filling

The information in the complaint must be presented concisely, in dry language, without the use of profanity. Ideally, citizens' demands should be supported by regulations and supported by photographic materials.

To prevent the administration from refusing to consider a complaint because the document is unreadable, it is better to type the text on a computer.

Example of a complaint to the administration

Complaint to the administration

I live in the village. Suburban Leninsky district of Syktyvkar. We are connected to the city itself by one road, 11 km long, which falls under the jurisdiction of the municipality and is not part of the federal or regional highway.

This road is in extremely poor condition: there are huge potholes along its entire length and the asphalt surface is deformed. The road was built in 1979 and since then no major repairs have been carried out, only patching. Now there is even nowhere to go around potholes on the roads.

Every day we have to use this road to get to work, take our children to school and kindergartens. Car suspensions don't hold up well, we repair them all the time. Children get motion sickness and experience daily stress.

I believe that the disgusting condition of the road is a consequence of the inaction of officials responsible for the maintenance of this section of the road.

In accordance with Art. 17 of the Law of November 8, 2007 No. 257-FZ On Highways, the maintenance of highways is carried out in accordance with the requirements of technical regulations in order to maintain the uninterrupted movement of vehicles on highways and safe conditions for such traffic, as well as ensuring the safety of highways.

In accordance with GOST R 50597-93, the roadway surface must not have subsidence, potholes, or other damage that impedes the movement of vehicles at the speed permitted by the Road Traffic Rules.

Such negligence on the part of responsible officials violates the rights of citizens to safe movement on roads, guaranteed by Law No. 196-FZ of December 10, 1995 On Road Traffic Safety.

Based on the above, I ask you to check the facts stated in the complaint, take measures to repair the above-mentioned road, and hold officials accountable for failure to fulfill their duties. Please inform the applicant about the measures taken. If measures are not taken, I will be forced to file a complaint with the Russian Prosecutor's Office.

Complaint to the administration - recommendations for drawing up

A complaint to the administration must be made in writing and contain a number of mandatory information:

• name of the administration or full name and (or) position of its head;
• Full name of the applicant, his email address (if the complaint is submitted in the form of an electronic message), postal address (required);
• the essence of the complaint and the applicant’s demands;
• personal signature of the applicant and date of filing the complaint.

To help substantiate the essence of the complaint, it is advisable to operate and use references to regulatory legal acts in the text. You can find the necessary laws and other documents using the “Lawyer Consultation” section.

The essence of the complaint is stated briefly, without unnecessary fluff. It is prohibited to use obscene language and swearing; such a complaint will not be considered by the administration. If the applicant has written documents and information to support his claims, they are attached to the complaint to the administration. This will minimize the time spent on obtaining additional information regarding the complaint.

Nuances

Let's look at the features of filing a complaint with the administration using the example of land management disputes between neighbors.
Reasons for writing a complaint:

1. Seizure of territory.
2. Violation of property rights.
3. Problems with easement.
4. Organization of a landfill in a common area.
5. Draining sewers into water bodies and other actions that worsen the environment.

When filing a complaint, you must indicate:

1. Full name of the recipient body.
2. Applicant details.
3. Document name: Complaint.
4. The essence of the conflict.
5. The requirement to understand the situation.
6. Date and signature.

Photos and videos confirming the fact of violation are attached as evidence. Testimony from neighbors is also accepted for consideration.

As mentioned above, the legislator allows a 30-day period to resolve the problem. If the authorized body is very busy or the problem is highly complex, the review period may be extended for another 30 days. If a complaint is submitted to the wrong address, it is forwarded to the correct authority. The applicant is notified of this within 7 days.

Attention! Applications without a signature will not be considered.