How long does the furniture warranty last by law?

Key points to know about furniture warranties

All the nuances of the guarantee are indicated in the documents for the furniture (this can be a passport or coupon). If such a document is not offered, most likely the factory does not provide a guarantee. In this case, it is better to play it safe and choose a model from another manufacturer.

If for any reason the buyer wishes to refuse the purchased furniture or report defects, he must go to the store with the goods and a receipt confirming the purchase. In this case, the manufacturer undertakes to fulfill the owner’s requirement:

• replace the product;
• return part of the money spent to the buyer;
• repair furniture at your own expense or at the expense of the store;
• refund the full cost of the product.

If the manufacturer does not provide a guarantee, it can be established by the selling store (clause 6 of Article 5 of the PZPP).

If there is no guarantee at all, according to paragraph 1 of Art. 19 of the GDPR, the buyer has the right to contact the seller or manufacturer with his claims if defects were discovered within a reasonable period not exceeding 2 years from the date of purchase.

If the warranty period has expired at the time of the buyer’s request, the manufacturer may accept an agreement on additional obligations in accordance with clause 6 of Art. 5 ZPP. These obligations may consist of extending the warranty period, providing free ]repair[/anchor], etc.

Furniture warranty

The manufacturer's obligations to the buyer are determined by the law “On the Protection of Consumer Rights” and the Civil Code of the Russian Federation. The rules for buying and selling are described in detail here. The period during which the furniture is used and operated under the warranty period for repair and elimination of manufacturing defects (defects) at the expense of the manufacturer is called a warranty. Confirmation is considered to be the presence of a payment receipt or the warranty card itself. Its period begins from the date of purchase of the product or factory production, if the sale of the product is not recorded in the passport.

Furniture products cannot be returned or exchanged, as they are included in the list of non-food products. The buyer has the right to refuse the purchase before transferring the goods (product) to the consumer, paying part of the cost specified in the agreement or contract concluded earlier. However, there is no talk of a return or full exchange. When choosing furniture, you should be careful and careful. Measure, double-check and think about the color, dimensions and model in advance, since the manufacturer is responsible for the quality of the furniture, and the consumer is responsible for the choice.

The warranty period for furniture is indicated in the passport or coupon, and is issued along with the purchase receipt.

This document provides for the repair and repair of the product at the expense of the manufacturer, but has some subtleties that the buyer may encounter.

Legal advice is required when reviewing the terms of the warranty. Be careful, check in detail everything that is indicated and written down, especially in small print, as it was said above - furniture cannot be returned.

The period during which free repair of furniture products is possible usually ranges from 12 to 18 months, but is fixed individually by the manufacturer. The warranty may be amended during promotions or holiday sales, so please exercise caution and check with your consultant or facility manager for details.

As regards repairs, the warranty does not apply to defects caused by:

• flooding, fire and other emergencies or natural disasters (causes beyond the control of the parties);
• if the product shows traces of chemical, thermal or mechanical damage;
• malfunctions due to normal wear and tear of the product;
• in case of improper transportation, carried out independently, assembly of the product or modification of the design;
• violation of operating rules, intentional damage.

The warranty also does not apply if:

• expiration of the warranty period;
• lack of manufacturer's warranty;
• lack of warranty from the buyer;
• unilateral amendments to the text of the warranty card.

In case of violation and non-compliance with the operating rules, the manufacturer is not responsible. The cost of damage in this case is determined by the factory in part or in full.

Upon expiration of the warranty period, at the discretion of the manufacturer, an agreement on additional obligations may be accepted (Federal Law of December 21, 2004, Article 171).

The buyer should read more in detail or, in order to avoid subsequent problems when purchasing furniture.

Exchange or refund?

As stated above, it is not possible to exchange furniture if it is a suite or sets of furniture. However, if there is a flaw or defect in the furniture, the consumer has the right to demand its replacement, in accordance with Article 18 of the Law on the Protection of Consumer Rights of the Russian Federation.

You can return furniture as a single item if it:

• not damaged;
• has not been used and has retained its presentation, factory labels, instructions, packaging and more.

You are given 14 days from the date of purchase, a purchase receipt is presented and there is an opportunity to return the money.

If the goods are not available on the day of payment and conclusion of the contract, then the buyer has the right to refuse the purchase services and demand a refund. This request can be considered within 3 days.

If payment is made in advance or if it is a partial advance payment, a corresponding agreement must be concluded, signed by both parties. Any document has legal force, so carefully study the name of the seller’s company and legal address (they are often different).

The contract should include the following items:

• last name, first name and patronymic of the consumer, delivery address of the goods;
• full factory name of the furniture, supplier's article number;
• the number of items in the paid order (if it is a headset or a set);
• additional services such as delivery, assembly and others, service duration and price;
• a list of obligations between the buyer and the manufacturer;
• Estimated delivery time.

Read the Federal Law “On the Minimum Wage”

The buyer has the right to refuse his purchase before the specified delivery date of the goods, paying only the amount of the penalty, at the request of the manufacturer. If the seller refuses to transfer the goods to the buyer, the sales contract is terminated.

If the established deadline for delivery of goods upon advance payment is not met, the buyer has the right to demand a refund of the amount previously paid.

Delivery of goods on a new date specified by the consumer and a penalty of 0.5 percent of the advance payment for each day of delay of the goods is prescribed by law.

If defects or defects are found in the product, which was not discussed in advance, the buyer has the right to demand:

• eliminate defects or reimburse in full the costs of correction;
• request a reduced price for the product in accordance with the quality of workmanship;
• replace the product with another brand, color, model, collection or manufacturer with recalculation;
• termination of the purchase and sale agreement.

The return of furniture in such cases is carried out at the expense of the factory. The buyer can indicate these requirements in writing or orally by contacting the store where the purchase was made.

During the warranty period, the manufacturer is obliged to accept the goods, carry out a quality check for non-conformity and an examination, if necessary. The buyer, in turn, has the right to take part in the examination, observe the process and appeal the conclusion in court.

If the warranty period was not established by the manufacturer, or has expired, but the product has defects due to the fault of the manufacturers, the buyer may request an extension of the warranty period to two years if he can prove that the quality of the product is not due to the manufacturer’s fault. Thus, the examination of the goods is carried out at the expense of the consumer.

Furniture is most often delivered disassembled, so it is advisable to check the availability of assembly instructions, a diagram of installation and dismantling work, as well as instructions for caring for the furniture. Recalculate the availability of all necessary materials and their appearance, since furniture is often deformed during transportation. If it is impossible to inspect the goods, then upon receipt, write down “accepted without inspection” in the invoice. Such a mark can protect against proof of non-conformity of the product. If the terms of the contract are violated, for example, a different color of the goods was delivered, there are not enough parts, the size does not correspond to the requested one, then the buyer’s complaint is made in writing no later than twenty days from the date of receipt of the goods.

We recommend that you study the provisions of the Federal Law on postal services!

Cases in which the warranty does not apply

There are exceptions in which the manufacturer is relieved of the obligation to repair or replace. These include the following cases:

• furniture was damaged in the event of a fire , flood or natural disaster;
• there are traces on the surface from chemicals , mechanical damage or thermal effects;
• the defect was caused by the buyer (violation of operating rules, damage caused to the product during independent delivery and assembly, etc.);
• problems caused by wear and tear of the product;
• intentional damage by the owner;
• expiration of warranty.

In all of the above cases, the store and the manufacturer have the right to refuse to eliminate defects, replace or refund.

When does the warranty period for a sofa begin to expire?

The period begins to run at the moment the sofa is handed over to the consumer, but a different beginning of the period can be determined in the purchase and sale agreement. if the day of delivery cannot be determined, these periods are calculated from the date of manufacture of the goods.

Important! It is not profitable to calculate the period from the date of manufacture of the sofa! The product may be stored in a warehouse for a long time; in this case, it is better to check with the seller for the exact date of sale and calculate the warranty period from this date.

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Moreover, if the buyer cannot use the product due to circumstances depending on the seller, the warranty period is suspended until the relevant circumstances are eliminated.

Warranty periods

Warranty period is the period of time during which the buyer can contact the manufacturer or store with a claim regarding the quality of the product.

The warranty period is set by the manufacturer and can be 12, 18 or 24 months. The warranty period is suspended during repairs. In addition, if there are legal proceedings during which the buyer is confirmed to be right, this period is extended for the duration of the hearings.

If, after the warranty period has expired, the owner notices a defect that appeared while the warranty was still in effect, he can contact the manufacturer. To prove the case (if the manufacturer refuses to repair or refund), an independent examination will be required.

Features of purchasing in online stores

Online furniture sales are becoming increasingly popular. In accordance with clause 8 of the Rules for the sale of goods remotely, the seller’s responsibilities include full notification of the buyer about all the qualities of the goods, defects (if any), negotiate the terms of purchase (including delivery in a way convenient for the client), service life and warranty period of the furniture - all this must occur before the purchase and sale agreement is concluded. The seller is also obliged to provide the legal address of the organization authorized by the manufacturer to accept claims or repair the product.

Important! For late delivery, the seller bears financial responsibility and is obliged to pay the buyer a penalty - 0.5% of the paid price of the furniture for each day of delay.