Calculations in a single payment document

According to Decree of the Government of the Russian Federation No. 354, owners of residential premises in an apartment building have the right to recalculate utility services in the event of the provision of utility services of inadequate quality or with interruptions exceeding the established ones, or in the event of a temporary absence of a consumer from the residential premises. The management organization servicing the apartment complex cannot refuse to make such a recalculation. Today we will tell you who, how and when to recalculate utilities.

Let us recall that on December 28, 2015, part of the Federal Law No. 176 of June 29, 2015, regulating the responsibility of management companies for the provision of low-quality utility services and incorrect calculation of monthly payments for them, came into force. According to the new rules, in the listed cases, the management company is obliged to pay a penalty to the owner (or owners) of residential premises.

The conditions for the provision of utility services by the management company to the owners of residential premises are determined in the management agreement of the apartment building . At the same time, the management company cannot refuse to include in the contract the conditions for the provision of utility services, or, in fact, to provide these services.

The management company selected at the OSS begins to provide utility services to the owners of residential premises from the date specified in the OSS decision on the selection of the management company, or from the date of concluding the management agreement for the apartment building, but not earlier than the date of delivery of the utility resource under the agreement concluded by the management company with the RSO.

The termination of the supply of utilities by the management organization occurs from the moment of termination of the management agreement for the apartment building, or from the moment of termination of the agreement on the acquisition of a utility resource concluded by the management company with RSO.

Recalculation of utility bills can be made in connection with:

• use of residential premises by temporary residents;
• provision of utility services of inadequate quality or with interruptions exceeding the possible duration;
• temporary absence of a consumer or consumers (or one of the consumers) of utilities in the occupied residential premises;
• payment by the management company to the consumer of penalties established by the Federal Law and the MKD management agreement.

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Recalculation for the period of temporary absence of a utility consumer

The consumer's absence from the residential premises he occupies for more than 5 full calendar days in a row is considered temporary.

• During the period of temporary absence of the consumer in a residential premises that is not equipped with an individual or general metering device, recalculation is made for the utility services provided in such premises, with the exception of heating and gas supply utilities supplied for the purpose of heating residential premises (this is provided for in subparagraphs “e” and “ d" clause 4 of the "Rules for the provision of utility services to owners and users of premises in apartment buildings").
• Recalculation of the fee for water disposal utilities is carried out only if the amount of payment for cold or hot water supply is recalculated.
• There is no recalculation of utilities for general house needs .
• If we are talking about two-part tariffs, then the recalculation of the fee for utility services is carried out only in relation to the variable component of the fee; the constant component of the payment (attributable to the residential premises occupied by the consumer) is not subject to recalculation.

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Procedure for registration of recalculation

Recalculation of the fee for utility services is carried out for the number of full calendar days of the consumer’s absence, not including the day of departure from the residential premises and the day of arrival to it.

The consumer is required to submit a written application for recalculation of the amount of payment for CG before the start of the period of his temporary absence or no later than 30 days after the end of this period. The management company must make a recalculation within 5 working days after receiving such a statement.

The management company recalculates the amount of payment for utility services for the period of temporary absence of the consumer specified in the application; this period should not exceed six months.

If, after these 6 months, for which the management company recalculated the amount of payment for the utility bill, the period of temporary absence of the consumer continues, he is obliged to again submit to the management company a written application for recalculation for subsequent billing periods in connection with the extension of the period of his absence. In this case, the management company recalculates the amount of payment for the management company for the period specified in this application, but no more than 6 months following the period for which the management company has already made a recalculation.

Along with the application for recalculation, the consumer is obliged to provide the management company with documents that can confirm the duration of his absence. If this was not done, or if the documents provided do not confirm the period of absence specified in the application, the management company has the right to charge utility fees in full. Also, the Criminal Code has the right to apply penalties for late or incomplete payment of utility bills (Part 14, Article 155 of the Housing Code of the Russian Federation).

In a situation where an application for recalculation is submitted by the consumer within 30 days after the end of the period of temporary absence , the management company makes a recalculation for the period of temporary absence of its client, which, as mentioned earlier, must be documented.

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Recalculation into EPD

Residents of houses receive a single payment document, payments for which are carried out by the government center. It contains accruals for all services and resources received by the payer: hot and cold water, heating, housing maintenance and repairs, major repairs, drainage, intercom, antenna, voluntary insurance.

As in ordinary receipts for housing and communal services, the EPD contains a recalculation column. And the grounds for recalculation, which were discussed earlier, are identical for this type of payment document.

If the payer has questions about the recalculation line in the EPD, the easiest way is to make an appeal through the electronic reception on the “My Documents” website, attaching a payment receipt.

It is possible to protect yourself from excess utility bills. This does not mean that the owner should be well versed in the intricacies of calculations and tariff schedules. It is enough to compare new receipts with previous ones and seek clarification from organizations providing services.

What should be included in the application

A management company employee accepting an application from a consumer to recalculate the amount of payment for a management company must pay attention to the execution of this document. So, it must indicate:

• FULL NAME. each temporarily absent consumer
• day of the beginning of the period of temporary absence
• end day of such period

The application must be accompanied by documents confirming the duration of the consumer’s temporary absence. They may be:

• a copy of the travel certificate or a copy of the order to be sent on a business trip with copies of travel tickets attached;
• certificate of being treated in a hospital or sanatorium-resort treatment facility;
• originals of travel tickets issued in the name of the consumer, or their certified copies. If an electronic travel ticket was purchased, a printout of it is provided to the Criminal Code;
• invoices for accommodation in a hotel, hostel or other place of temporary stay or their certified copies;
• a document of the body carrying out temporary registration of a citizen at the place of his temporary stay in cases established by law, or its certified copy;
• a certificate from the organization providing private security of the residential premises in which the consumer was temporarily absent, confirming the beginning and end of the period during which the residential premises were under continuous security and the use of which was not carried out;
• certificate at the location of the educational institution, boarding school, special educational and other children's institution with 24-hour stay;
• a certificate from a consular office or diplomatic mission of Russia in the host country or a certified copy of an identity document of a Russian citizen containing marks of crossing the state border of Russia;
• a certificate from a dacha, garden, or vegetable gardening partnership, confirming the period of temporary stay of a citizen at the location of such a partnership;
• other documents confirming the fact and duration of the consumer’s temporary absence from the residential premises.

All these documents, except for travel tickets, are signed by an authorized person of the organization issuing them, they are affixed with the seal of this organization, and assigned a registration number and date of issue. If documents are drawn up in a foreign language, they must be translated into Russian.

All copies of documents confirming the terms of the period of temporary absence of the consumer must also be certified. If the consumer provides the management company with both an original and a copy of one of the above documents, the management company must carry out a reconciliation, make a mark on the copy indicating its authenticity with the original and return the latter to the consumer.

The management company can make copies of any documents provided to it by the consumer, verify their authenticity and the completeness of the data disclosed in them.

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What is recalculation in a housing and communal services receipt? 2021

Good afternoon dear friends. In this article we will talk about the questions that apartment owners and tenants have when receiving a receipt for payment for utility services provided.

The list of issues raised is wide: from the correctness of the applied tariffs for electricity, light, water, etc. to errors when calculating one or another type of payment. And the most important thing is how to get the housing and communal services to recalculate incorrectly accrued amounts without hassle and loss of time. So, let’s figure out what recalculation is in a housing and communal services receipt.

What every person receiving a housing and communal services or management receipt must know:

• All issues related to the work of housing departments, management companies and other utility organizations are regulated by Decree of the Government of the Russian Federation No. 1498 of December 26, 2021 “On issues of providing utility services and maintaining common property in an apartment building.”
• Tariffs and standards for utility services are established by state authorities of the constituent entity of the Russian Federation. They can be found on the websites of your city or region.
• The standards do not apply to utilities, the quantity of which is recorded by meters (electricity, water, heating). In this case, the cubic meters and kilowatts consumed in your home are multiplied by the approved tariffs.

Residents, as a rule, have no questions regarding meter readings and applicable tariffs - everything is simple and clear. When a management company wants to deceive us, it will do it beautifully and discreetly in those lines of the receipt, the calculation principle of which is difficult for an ordinary person to understand.

For example, such types of public services as housing maintenance or routine repairs of common property. Tariffs are calculated by the management company itself and for clarification of what is included there, you must contact the office of the management company or HOA.

Let's dwell a little on this topic. Housing maintenance includes the cost of services or maintaining a staff of service personnel: foreman, technologist, cleaners, plumbers, janitors, as well as the cost of consumables necessary for their activities. The amount of all costs is distributed to each apartment in proportion to its total area.

These calculations must be provided by the management company or housing department to residents upon request or posted on publicly accessible information boards. Using them, residents can check whether the cost of certain works and services is not too high, and whether they are performed in full with the proper quality.

Accordingly, the same calculations should be made for the current repairs of the housing stock, and for the maintenance of elevators, etc. Interested residents or members of the audit commission can only check the calculations or calculations made and, in case of disagreement, make a claim or write a statement.

If there is no mutual understanding with the management company or housing department, you can file a complaint with the city or district administration, if the house has municipal property. If only homeowners live in the house, you can file a complaint with the regional or city housing inspection department to organize an unscheduled inspection.

A very common problem is when the management company or housing department does not want to deal with non-paying tenants and distributes their debts among the tenants who carefully pay the utility bills. When the amounts become noticeable, residents need to assemble an initiative group and carry out the entire procedure for returning the funds paid, including by applying to the courts.

It must be borne in mind that recalculation in the receipt is made only for previous periods. There may be several reasons for recalculation:

• A failure in the program that calculates the rent, or an error by the operator who entered certain data incorrectly.
• For housing that does not have meters, recalculation is made at the request of a tenant who has been absent for a long time.
• A special topic is the recalculation of last season’s heating costs. At the end of the heating season, for apartment buildings equipped with communal heat metering devices, a reconciliation is carried out with the organization providing heat. In case of overpayment, residents will be refunded the overpaid amounts; otherwise, residents will have to fork out additional cash. Typically, such recalculations are made in September or October - the month of the beginning of the next heating season.

Receipts of various management companies, housing departments, homeowners' associations and housing cooperatives are filled out according to the model approved by the Rules for the provision of utility services. At the top of the sheet is the receipt itself for payment through the bank, below is a table with readings from common house meters, and at the bottom is a table with information about rent charges. This table has several columns:

• Type of utility service.
• Unit of measurement – ​​cubic meters, square meters, gigacalories, etc.
• Volume/quantity of service.
• Tariff for the cost of a service unit in rubles.
• Accrued for the volume of services provided (quantity * tariff).
• The two columns that interest us are the recalculation for the current month in rubles.
• Recalculation for the previous month in rubles.
• An interesting column is subsidies. This is reimbursement of costs from an economic entity (mayor of a city or governor of a region or region).
• The last column is the total.

At the bottom of the receipt, the applied tariffs for types of utility services are indicated in the columns. They can be checked on the website of companies providing these services (Gorvodokanal, heating networks, etc.). Now let’s figure out how to communicate with the management company, housing department, housing and communal services or homeowners association with minimal risk to nerves and health if questions arise when receiving a payment receipt.

If you find an error, an inflated tariff or the volume of services provided, then in the Criminal Code, Department of Economic Development, Housing Department, etc. You must write a statement indicating the essence of the problem. Be sure to register it. You should receive a response within 30 days.

If you are not satisfied with the answer you receive, you need to submit a similar statement to either the city/district administration or the regional/territorial/city housing inspection department to initiate the procedure for an unscheduled inspection of utility services.

Yes, life was good in Soviet times, when a kilowatt-hour of electricity cost 4 kopecks, and they paid no more than 3 rubles for utilities. With the removal of government agencies from the problems of housing and communal services, which have been placed on our shoulders, and utility services are ready to tear off three skins for incomprehensible and unreasonable services, only we ourselves must be both the receiving and controlling body, which does not have any effective rights.

Errors in receipts are quite common. In almost every house throughout Russia, at least once, an error was discovered in bringing unnatural amounts. There are several reasons for this discrepancy.

Firstly, not all management companies are honest and conscientious. This leads to unjustifiably inflated prices. It has been repeatedly noticed that management companies add extra columns, including in the cost of payment non-existent services or wages for specialists who do not take part in maintaining the house. There are also frequent cases of banal overpricing.

Secondly, the error may be caused by technical failures in the systems that generate the receipts. And the machines may not work correctly. Such errors affect the amount, sometimes even downward, but, unfortunately, this rarely happens.

Thirdly, there is no escape from the human factor. Calculations are performed by computer programs under the control of operator operators. The latter may get confused or distracted. Such carelessness inevitably leads to errors in the receipt.

Thus, an important task for each payer, before making payment on a receipt, is to carefully study its contents. To do this, it would be useful to figure out how to correctly read the given figures and calculations. The easiest way is to compare the new receipt with the receipt for the previous month if you are sure that the payment was made correctly. But what to do if there is an error in the housing and communal services receipt? Let's figure it out and look for answers together.

What to look for when looking for an error:

1. Column "Type of services". This column provides a list of types of work performed by the housing organization. This includes the maintenance and maintenance of engineering equipment and the building structure, cleaning of common areas and local areas, carrying out measures to combat insects and rodents, garbage removal, etc. If there is a garbage chute and an elevator, maintenance of these communications is also included in the “Type of services” column. Your task is to carefully review each line given and make sure that this service is provided in your home. If it is not fulfilled, you need to contact the housing organization to explain the reasons why the service is not provided and funds are collected for its implementation. For example, when disinfestation or cleaning of the local area is carried out by the residents themselves, there is no need to pay for it. More precisely, the management company has no right to demand it. At the same time, the cost and list of services, as well as changes made to the tariffs, must be agreed upon at a general meeting with the apartment owners. Without such a decision at the general meeting, the increase in tariffs is unauthorized.
2. "Maintenance". Services for repairing engineering equipment (plumbing and sewerage) are listed here; structural elements of the building (basement, walls, roof, etc.); gas equipment inside the house (including supply hoses to individual gas stoves and water heaters). The peculiarity of this column is that the final cost is the tariff multiplied by the total area of ​​the apartment.

It happens that the management company did not take into account the newly registered tenant and continued accruals for a smaller number of registered residents. It turns out that an error in the housing and communal services receipt in favor of the consumer led to the accumulation of payment arrears, because consumers are required to pay for the use of services.

However, it is worth paying attention to the length of the period during which payments are made for a smaller amount.

If the management company does not agree with the refusal to pay the debt, you should go to court. The legislation will be on the tenant's side.

Reasons for inflated payments in receipts for which recalculation can be requested:

• tariff increases;
• payment for work of non-existent specialists;
• presence of unperformed services in the receipt;
• supplementing payments with debts of careless tenants;
• failure of the management company to fulfill its obligations to maintain the house.

If an error is discovered in which the amounts of regular payments are higher than required, you must contact the management office with an application to recalculate the amount of utility fees. A conscientious company that is not interested in scandals and litigation will recalculate at the request of the applicant. The most common reason for “extra” collections from payers is the attribution of other people’s debts on receipts.

The fact is that among renters there are asocial citizens who do not consider it their duty to pay utility bills. And, instead of fighting such individuals and their debts, management companies quietly scatter the amounts of debt on the receipts of bona fide payers.

It is advisable to file a claim for legal proceedings if errors in housing and communal services receipts were made repeatedly, and the payment amount was unjustifiably inflated.

The recommendation to install meters is not a marketing ploy by plumbing organizations, it is a real way to save money and prevent an increase in the volume of charged resources. If the apartment does not have metering devices, then payment is made according to average indicators, and this makes it possible to attribute excess water or electricity.

When going to court, you need to defend your rights. If the management company made a mistake in the housing and communal services receipt, the court is obliged to protect the consumer. In this case, a fine will be imposed on the management company and funds will be collected for legal costs. The overpaid funds will be returned to the consumer, and there is also the opportunity to receive compensation for moral damage.

Home » Housing and communal services » How to recalculate water bills using meters?

Citizens living in comfortable housing are provided with various household services: water supply (cold and hot), electricity, gas supply, sewerage, solid waste removal.

Parts 4, 5 of Article 154 of the Housing Code of Russia regulate the contents of the receipt for payment of utility services. By law, residents pay for cold and hot water, electricity and sewerage, which are spent on general household needs.

The total payment entered by the management company into the receipt for payment of utility services is calculated on the basis of data from communal and apartment meters. As a result, the owner pays more than what he has “dripped” on the meter.

In the absence of water meters, accrual is carried out according to consumption standards based on the number of citizens living in the premises. A similar procedure for paying for water supply was established by RF Regulation No. 354 in 2011.

Many people have noticed the “recalculation” column in the payment document. It contains an amendment in the form of an increase or decrease in the final payment amount.

The resource provider can make more accruals based on the results of checking the meter readings. The reverse procedure is possible only after the owner of the apartment has written a corresponding application to the Criminal Code.

Recalculation is the difference between charges for a consumed resource and the money actually paid for it. The final value of the Criminal Code is entered into the appropriate column of the payment for housing and communal services.

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The laws of the Russian Federation regulate the process of charging for utility services. There are rules that give the right to recalculate not only for water supply, but also for other utilities.

Important! If there is an IPU in a residential premises, recalculation is possible if one of the following grounds is present:

• checking the readings of individual metering devices (IMU). If a discrepancy is detected between the data transmitted to the settlement center and those recorded by the employee during a door-to-door visit, a recalculation is made. If the readings were overestimated relative to the real ones, the adjustment will be in favor of the consumer. Otherwise - in favor of the resource supplying organization;
• violation of the rules for connecting to the water supply. This fact is established by a special commission. Based on the results of the audit, she draws up an act on the basis of which the Criminal Code makes recalculation. As a result, the owner is charged an additional amount for the resource consumed without accounting. In the case of water, the calculation is based on the throughput of the water supply system at the entrance to the apartment. In addition, they make an order to eliminate the incorrect connection. If it is not possible to set the date of the “tie-in”, additional accrual is made for the last quarter (clause 62 of PP No. 354);
• interference with the operation of water meters. Most often, the reasons are the failure of the seal and missing the deadline for the next IPU verification. Recalculation is carried out from the date of sealing, but not more than one quarter from the moment the fact of interference in the design of the water meter is established. This simple procedure allows you to identify cases of unauthorized access to the meter structure;
• poor quality of services. For example, resource supply with long interruptions, poor purification, or hot water supply with a temperature below normal. In addition to recalculation, in this case the consumer has the right to demand a fine from the management company in accordance with Part 4 of Article 157 of the Housing Code of Russia and the ninth section of Rules No. 354.

Consumers of the resource have the right to initiate the recalculation procedure along with the management company employees conducting checks of the IPU readings.

Attention! Our qualified lawyers will assist you free of charge and around the clock on any issues. Find out more here.

The owner of a residential premises should be aware of the beginning of the period for which recalculation can be achieved. If there is an IPU for water during the first 90 days, payment is calculated based on the average consumption rate. After this, they switch to resource consumption standards for a specific area.

The specified algorithm is used only if there are water meters in the premises. In their absence, from the very beginning, management specialists use legally established resource consumption standards in their calculations.

Recalculation is carried out after comparing receipts for payment of utilities and IPU readings.

In practice, updated rules began to be applied: the above scheme works for six months, after which employees of the management company or resource supply organization check the readings of water meters on site.

The house has a water IPU installed, and the amount in the receipts is established based on the consumption standard for the number of residents living. Why is this happening?

Important! This scenario is possible in the following cases:

• the owner of the premises installed water meters, but did not report this to the Criminal Code. The device does not have the necessary seals, which means that readings from it cannot be taken as the basis for calculations for the resource consumed. To correct the situation, invite a representative of the management company to seal the meter. In the future, mutual settlements will take place according to his testimony. Recalculation for the previous period is not provided for by law;
• The IPU verification period has expired. To complete this, contact your management company or a licensed organization. Its employees will come to you, check the suitability of the device and give you a paper stating that the readings correspond to the flow rate.

After installing an individual meter for cold and hot water supply, invite specialists from the water utility. They will install seals and record the date in their order. The paper with information about the installed water meter remains with the owner.

The citizen is obliged to take it to the Criminal Code and attach it to the application for recalculation of fees for consumed housing and communal services for a certain period.

The refusal to recalculate by the management company for the specified period of time is illegal. If this happens, file a claim with the court to establish the fact of overpayment for housing and communal services.

Incorrect information about the IPU readings that the citizen submitted to the Criminal Code is one of the main reasons for the discrepancy in the accrued fee and the actually consumed resource. Having noticed the fact of overpayment, the owner has the right to contact the management organization with a request for recalculation.

Proceed as follows:

• call the authorized employees of the resource provider in order to draw up a report and record in it the exact readings of the IPU as of today’s date;
• fill out an application for recalculation and attach an act to it. Submit the papers to the settlement department of the Criminal Code in accordance with the established procedure;
• next month, payments from the management organization will arrive with recalculated amounts for the resource consumed.

Please note! Recalculation for domestic hot water is carried out on the basis of RF Regulation No. 354 and clause 61 of the Rules. The main thing is that the IPU comply with accepted standards, have seals, and the fact of their installation is recorded in the Criminal Code. Only in this case their testimony is taken into account by resource supply organizations.

Hot water is one of the most expensive utility resources. Its payment accounts for a significant share of all housing and communal services expenses, but the quality of the service is not always good. If red-colored water flows from the faucet, its temperature is slightly higher than room temperature, and sometimes there is simply no water for a long time, then the owner has the right to demand a recalculation.

According to sanitary standards, the temperature of hot water cannot be lower than 65°C. The “Rules for the Provision of Utilities” contain requirements for temperature fluctuations during the day: no more than 3-5°C. For water with a temperature below 40°C, the consumer pays as if it were cold.

If it simply does not reach the standard, then the fee is reduced by 0.1% per hour for every 3°C below 65°C.

An owner who is not satisfied with the quality of the water supply service provided has the right to draw up and submit a claim to the management company. Paragraph 104 of the “Rules” states that upon receipt of an application, an inspection is carried out within two hours.

The period can be changed by agreement of the parties. A special commission draws up an act on site, one copy of which remains with the resident.

Residents who have been refused by the Criminal Code to verify the specified information have the right to draw up an act on their own. Based on this, the management organization will be fined in the future.

The fact of supplying hot water at insufficient temperature, confirmed by the act, is the basis for recalculation. An application for it is submitted to the resource provider. It also indicates the period of poor quality service. It is determined in accordance with paragraph 112 of the RF PP No. 354.

The difference in payment for the service in favor of the client is not issued in cash, but remains in his personal account and will be credited against subsequent charges.

Watch the video. The procedure for recalculating utility bills:

Remember! The procedure for recalculating charges for the provided hot water service is carried out:

• based on the owner’s application;
• on the basis of an inspection report, survey or protocol.

The first option is initiated by a consumer who is dissatisfied with the quality of the supplied resource. The main thing is that the Criminal Code accepts the application. To confirm the grounds for recalculation indicated in it, attach supporting documents to it.

The application must be submitted in writing.

Attention! The document structure should look like this:

• the name of the management company, its address and the name of the director;
• personal data of the service consumer;
• name of the paper (claim);
• requirement to recalculate indicating the grounds for this;
• information about charging fees for using the service;
• signature and date of the applicant.

ATTENTION! Look at the completed sample application for recalculation of hot water fees:

Requiring the recalculation of charges for the utility service of hot water supply or hot water supply, the owner attaches the supporting papers.

Evidence of deviation of the quality of the provided CG from the standard is:

• certificate of verification of the IPU, certificate of verification of testimony;
• act of measuring the temperature of the hot water supply;
• an act indicating that the water is turned off;
• expert opinion on the quality of tap water.

As confirmation, the consumer can provide extracts from the application book kept by the management organization.

Refusal to carry out recalculation is not excluded. As a rule, this happens in the absence of convincing evidence of the absence of residents in the apartment.

The second reason is the lack of an application within the established 30-day period and access to the residential premises of the management company’s employees to check the testimony of the IPU.

In case of refusal, first contact the State Housing Inspectorate with a complaint about the actions of the Criminal Code. In it, succinctly indicate the essence of the problem, the reaction of employees of the management organization and other important information.

In some cases, only a complaint to the housing inspectorate can resolve disputes between the owners of residential premises in the apartment building and the employees of the management company.

Important! The result of the work of the State Housing Inspectorate over the previous year was the identification of a large number of violations of the law. This is mainly the provision of low quality housing and communal services. In addition, many residential buildings are included in the list of emergency and dilapidated buildings.

It makes sense to contact the housing inspectorate if there is no response to repeated complaints to the management organization. If the problem cannot be resolved directly with the Criminal Code, or a gross violation of the Housing Code of the Russian Federation is revealed, also report them to the State Housing Inspectorate.

Before filing a complaint with the inspectorate, please read some of the nuances.

Ignorance of them may cause the application to be returned or refused:

• Make your complaint only in writing. In it, briefly describe the situation that has arisen with references to the norms of the Housing Code and their violations;
• back up your words with strong arguments. It is important that you complained to the management company many times, but there was no response to this. Evidence must be written;
• Attach to the complaint an appeal indicating receipt marks or an extract taken from the telecom operator about calls made to ADS numbers. By now, all management companies already record telephone calls from clients. In the application it is enough to indicate the date and time of calls to the Criminal Code;
• Make a complaint to the housing inspectorate in two copies. They will have one left. The second one will be returned to you, but before that it will be marked with the incoming number, date, surname and position of the employee who accepted the document.

If you were not given an acceptance note, then send your complaint by Russian Post by registered mail with acknowledgment of delivery.

ATTENTION! Look at the completed sample complaint to the State Housing Property Committee against the payment management company:

The law allows the State Property Committee 30 days to consider submitted complaints, regardless of their content. In some cases, an extension of the period is provided.

The procedure for considering complaints from citizens to the Civil Housing Inspectorate:

• within three days the employee registers a complaint;
• within 30 days it is considered, facts are checked, requests are made, etc. The period is extended if this is really necessary to study all the circumstances on the merits;
• the refusal is sent to the applicant in the case where the complaint is made with violations, or the essence of the appeal is beyond the competence of the State Property Committee;
• the response is sent to the applicant with the result of the verification.

The storage period for citizens' appeals in the housing inspection archive is 5 years.

If, after completing all the steps described above, the desired result is not obtained, file a claim with the judicial authorities.

Please note! The rules for its design are as follows:

• name of the court and its address;
• Full name of the plaintiff and registration address;
• name of the defendant organization and its legal address. If the location address is different, then indicate that too. Full name of the director of the management company and his contact telephone number. In fact, its director is responsible for the actions of the management company;
• if interests are represented in court by a lawyer, then his details (name, address) are indicated;
• be sure to write up-to-date contact information: telephone number and address of place of residence (if it does not coincide with registration);
• Briefly describe the current situation. List the violations of your rights and housing legislation by the management organization. Refer to specific clauses of the contract or articles of the Housing Code. List your demands on the defendant company;
• calculate and write the amount of compensation;
• write about compliance with the procedure for pre-trial conflict resolution, if required by law or the contract for the maintenance of apartment buildings;
• complete the text of the claim with a list of attached papers. It includes evidence of your position, an agreement between the parties, payment documents, etc.;
• signature with transcript and date.

ATTENTION! Look at the completed sample claim to the court against the Criminal Code for the recalculation of utility bills:

The tax legislation contains information that such claims are classified as consumer protection. This means that the state fee is paid only if the value of the claim exceeds one million rubles. Then its size will be 0.5% of the claim price, maximum 60 thousand rubles.

You can pay the state fee for filing a claim for poor-quality provision of housing and communal services in any convenient way before it is sent to court. There is a limitation - this must be done no earlier than 3 months in advance.

Such cases are heard by district courts of general jurisdiction. You should contact the one where the defendant company is located.

The statement of claim is submitted to an office worker or personally to the judge during reception hours for citizens.

The last option is preferable. Visit the court during office hours and check at the entrance where to apply. If you are offered to approach the judge in person, you should not neglect this option.

If the statement of claim does not contain gross errors in format and content, then the likelihood that it will be accepted tends to one hundred percent. If there are any shortcomings, the judge will immediately draw attention to them and give the opportunity to correct them as soon as possible.

Watch the video. How to write a statement of claim correctly:

Despite the automated system for calculating utility bills, receipts may contain errors in the readings, for example, of cold and hot water. Therefore, it is necessary to control tariffs and amounts in payments.

If an incorrect calculation occurs in the direction of increasing or decreasing payment, then the data in the receipt is revised. It is easier to recalculate water costs if there are meters.

Depending on the amenities in the residential premises, the consumer pays for utility services, which include electricity, cold and hot water, sewerage, gas and other services.

The total payment, which is billed by the management company, is calculated based on the readings of apartment meters and general building meters.

In the absence of meters, the amount payable for the services provided is calculated based on consumption standards. In some cases, the housing and communal services receipt contains a recalculation column.

It adjusts the total amount up or down. Any upward change in the amount is calculated by resource supply organizations. To reduce the payment, the consumer will have to write an application.

ATTENTION! Recalculation is the difference between the previously paid amount and the amount that actually needs to be paid.

The recalculation procedure depends on the presence or absence of meters in the apartment. Reasons for recalculating water readings in the presence of meters:

• In case of incorrect transmission of meter readings. The service provider can check the meter readings at certain intervals. Perhaps the apartment owner wrote down incorrect information on the receipt in order to change the amount down, or mistakenly entered incorrect numbers.
• If the consumer violated the rules for connecting to networks. To confirm this fact, a special commission is created and an act is drawn up, according to which the amount for the unaccounted resource is calculated.
• In case of illegal connection to the water supply . In this situation, it is difficult to determine how long the consumer has been illegally using water. Resolution 354 requires payments to be made for the last 3 months according to standard consumption rates.
• Recalculation is carried out if the meter seal is damaged , in case of interference with its operation or an overdue inspection period. The amount is calculated for the period when the new filling was installed.
• In case the supplier provides a low-quality service, for example, interruptions in hot water supply (low temperature).

Incorrectly transmitted data is one of the most common reasons for recalculation. If the homeowner notices an overpayment, then the procedure for further actions is as follows:

1. Call specialists from the water supply company to your home in order to record the exact indicators of water meters and draw up a report.
2. Provide these documents to the service provider and expect recalculation next month.

It is important that the meters are in good condition and meet all requirements. Only in this case, the supplier’s settlement department will accept the documents for consideration. Tariffs for hot water are quite high and make up the bulk of utility bills. Therefore, you need to ensure that the accrual is carried out correctly.

Not only resource consumption is important, but also its quality. The hot water temperature must be maintained in accordance with the standards (be at least 65°C). During the day, the deviation should be at least 3-5 °C. Failure to comply with this requirement gives rise to recalculation. If the decrease in the norm is insignificant, then the utility bill should be reduced by 0.1% for every 3 degrees.

ATTENTION! If the hot water in the pipes is below 40 degrees Celsius, then it is paid for in the receipt at the cold water tariffs.

Consumers can independently monitor the quality of service provision. If violations of the contract with the resource supply company or SanPiN standards are detected, they submit an application to the housing and communal services company that services the residential building.

Its employees must, within 2 hours after registering the document, appear at the applicant’s address to verify the information, based on the results of which a report is drawn up. One copy remains in the hands of the applicant. The application must indicate the period of time during which the low-quality service was provided.

Not every management company wants to admit its mistakes. If the application is not accepted and no one comes to check the information, you can draw up a joint act with invited neighbors. Such actions by the Criminal Code may attract a fine from higher authorities.

Recalculation of the previously incorrectly accrued amount for hot water supply is carried out on the basis of:

• Consumer statements.
• The results of an inspection, an inspection report or based on a protocol.

In the first case, the apartment owner must submit an application to the company responsible for the water supply.

It must be registered. Together with it, a conclusion on the quality of the service and an inspection report are submitted. By law, the application must be considered no more than 5 days.

If a positive result is accepted, a recalculation is carried out in favor of the applicant and a refund is made. It is possible that they will be credited towards future payments based on indications for hot water.

If the service provider refuses to perform the recalculation, then you can safely contact Rospotrebnadzor, the court or the prosecutor’s office.

This option is possible in several situations:

1. The consumer did not inform the authorized services about the installation of water meters. As a result, the meters are not sealed, and, therefore, there is no information about the device in public utilities. To correct the situation, it is necessary to invite specialists for verification. In this case, recalculation is not provided.
2. The meter is long overdue and has not been tested. To rectify the situation, employees of the management company are invited to the home to perform the necessary actions.

In the absence of data on consumption standards in the presence of metering devices, a citizen may be subject to liability in the form of a fine.

In this case, no recalculation is performed. In case of prolonged absence, an application for recalculation must be submitted within a month from the date of arrival. If the readings were not transmitted for a longer period, then recalculation is made only when, after 6 months, an employee of the management company visited the residential premises and made the necessary measurements.

IMPORTANT! A citizen cannot independently enter meter readings into the application, as they will be considered invalid.

Basically, the management company is responsible for the supply of water to consumers, with which mutual settlements are carried out. The responsibility of the heat supply company for the quality of hot water supply is provided only up to the point of separation between the centralized and house systems.

The information may be useful to consumers who are planning to make a claim and do not know who is responsible for the service being provided. The application form is arbitrary and does not have a specific sample. But it must contain information about who the complaint is being filed, personal data and the reasons for the recalculation.

It would not be amiss to supplement the application with references to the Rules for the Provision of Public Utilities and other regulations. It must contain a signature and date. It is also advisable to keep a copy of the document with a mark indicating its acceptance for consideration.

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Recalculation for provision of CG of inadequate quality

Utility services provided by the management company to the consumer must comply with the requirements specified in Appendix No. 1 (Resolution of the Government of the Russian Federation No. 354).

The amount of payment for CG, if it was provided by the CM to the consumer in inadequate quality or with interruptions exceeding the possible maximum duration, for the billing period may be reduced, in some cases, even to the point of exempting the consumer from payment.

If you have any questions, you can always contact us for advice. We also help management companies comply with 731 RF Regulations on the Information Disclosure Standard (filling out the Housing and Communal Services Reform portal, management company website, information stands) and Federal Law No. 209 (filling out the Housing and Communal Services GIS). We are always happy to help you!