Here you will find information on how to change your train ticket to another one, on a more convenient date or on a different train. If you just want to get a “paper” ticket using your existing electronic one, here you go.
You cannot reissue a ticket for another person.
You can change your train to an earlier one.
But subject to several conditions:
- Train: if there are less than 24 hours left before the departure of the new train - and both trains are fast or passenger (high-speed - not allowed);
- Car: the same carrier as the original one - it can be of a higher or lower class;
- Seats: can be changed to other seats in the same carriage, and to seats in a carriage of a different class;
- The departure and destination cities do not change;
- Children's tickets can be converted to adults at full price or to children's tickets, but for different seats.
How to change a Russian Railways e-ticket
Exchange of tickets, including electronic ones, is provided by Russian Railways services. The passenger only needs to return one ticket and purchase another. The procedure is not difficult if the ticket is changed for a date later than the previously booked day.
Please note! If you need to choose a date earlier, you will have to take into account a number of key points:
- there must be at least a day left before the day of departure to which the date is planned to be changed,
- the train for exchange must be passenger or fast; such exchange of tickets for express trains is not permitted.
Reissuance of tickets may require payment of a fee, taking into account the conditions for changing the information. You also need to remember that some ticket information cannot be changed. These include the passenger directly and the points of departure and arrival.
Online legal consultation via the Internet in 2019.
Exchange of electronic tickets: rules and subtleties
Electronic ticketing services are used by passengers throughout the country and abroad. The remote sales service allows you to avoid standing in queues at the railway station. ticket office by independently filling out the necessary forms with information on the Russian Railways website.
The online ticket exchange procedure has also been simplified. It is not necessary to hand over the coupon directly to the box office. This process is available in the user’s “personal account”. In the “my orders” section there is a field with a departure whose date is not convenient for the passenger. Next to the required column there is a “issue a return” button, which should be activated.
The regulations are relevant even if there is 1 hour left before departure. The remaining restrictions are similar to the cancellation of paper tickets.
Since the purchase was paid for by bank transfer, the carrier will return the money to the bank card from which the debit was made. Russian Railways warns that the paid funds will be transferred within a month or 30 banking days. As a rule, operations go much faster.
After canceling the trip, the passenger selects the desired route and time on the portal. A citizen can submit a document drawn up on the website when contacting the station ticket office. But even in this case, the money will not be returned immediately.
Is it possible to change an electronic train ticket to a different date?
By complying with the above conditions, the passenger will be able to arrange an exchange of a ticket with a change of date, even if the day of departure is determined to be an earlier date compared to the planned time of departure. The main condition here is one day before departure.
An exception is the opportunity to reissue a ticket for another type of carriage, even if there are less than twenty-four hours left before the train departs. If there is a difference in the cost of the exchanged tickets, then it is paid by the passenger or, conversely, returned to the buyer.
Exchange of paper train tickets
To replace a passenger ticket purchased at the Russian Railways ticket office, you must visit the branch again. The exchange is carried out only if there is a passport of the documentary owner of the travel card and the ticket itself.
If there is less than a day left before the train's departure, the request for a replacement will be rejected. The ticket office employee will ask you to write a claim for a refund, after which you can select the desired route and purchase a pass for it.
Regardless of the time of application for exchange/return of a ticket, a commission amount of 192.80 rubles is charged.
How to change train tickets for another date?
To change a ticket to a different date, you must first return the old ticket and then get a new one. You should also take into account the rules that this procedure provides:
- the exchange is carried out if there are more than 24 hours left before the train;
- the same carriage is selected, but it is possible to choose a different class;
- the seat can be replaced with one of similar cost (in any carriage);
- It is prohibited to change the end point of the route.
How to change a Russian Railways ticket for another person?
If you need to change a travel pass issued to another person, you will not be able to do this without a notarized power of attorney. The only exceptions are children's passes. Their exchange is carried out by parents or guardians upon presentation of the relevant documents.
Re-issuance of a personal ticket to another name is not possible.
Exchange at the station ticket office
powers of attorney for ticket exchange free in word format
To exchange a ticket through the ticket office, just contact the train station staff. For the procedure, you only need a passport and an old ticket, which will be subject to exchange.
Directly at the ticket office, the passenger will be given an application form, which is filled out on the spot and serves as the basis for changing the ticket.
Attention! The Russian Railways company offers several ways to help passengers exchange a ticket and return money if a difference in cost is identified:
- If you pay for a ticket in cash, the difference in cost is made immediately after the exchange of travel documents,
- When the ticket was paid for using a bank card, the money is also returned to the passenger’s account, but within one month. If the funds have not been received, you need to apply to the branch of the servicing bank.
If a third party is involved to exchange a ticket, which is not prohibited, then a power of attorney certified by a notary is also presented to the cashier.
If a ticket providing for international communication is subject to exchange, then the application should be made to the appropriate ticket offices that support the provision of a specifically established travel option. The official website of Russian Railways can also help with international tickets.
ATTENTION! Look at the completed sample power of attorney for ticket exchange:
Attention! Our qualified lawyers will assist you free of charge and around the clock on any issues. Find out more here.
Experience knows situations in which a person has already left for another country, but plans to change his return ticket. In this case, it is also enough to go to the ticket office of the relevant station with your passport and ticket. When the trip was to a visa-free country, the application is made within one hundred and eighty days from the date of departure. For this you will also need a passport and a ticket.
Separate rules apply to business class passengers who have multiple tickets. For example, if two people are traveling in a compartment, and only one of the tickets needs to be returned, then the procedure cannot be implemented. Business class tickets are only refundable together.
Watch the video. Rules for returning train tickets:
Documents for re-registration
To exchange an electronic railway ticket, you must personally contact the refund office of JSC Russian Railways or any other ticket office if there is no refund office at the station.
Tickets can only be reissued at the passenger's departure station. This cannot be done in another city. If there are several train stations in a city, you can exchange your ticket at any of them.
You must have with you:
- a document whose details were indicated in the order (original passport and birth certificate for children);
- printed boarding pass (or 14-digit order number).
If the departure station is located outside the Russian Federation (CIS, Baltic countries), then when contacting the ticket office you need to have a ticket on a form received at the Russian Railways ticket office (in the same way as when returning a Russian Railways ticket on the territory of another state).
Exchange tickets on the website
To use the electronic resource for returning and exchanging tickets, you will need to visit the official Russian Railways website and register to open a personal account.
Important! Next, to exchange travel documents, you need to follow the instructions:
- Open the “Orders” section in your personal account,
- Select the required ticket and request the status of the document. Information about electronic registration of such should appear,
- Use the “Make a return” command
- Select the “yes” command if the exchange and return conditions are satisfactory,
- Save the return document, which is available in the “Return Coupon” section. There you can also make sure that your ticket reservation is cancelled,
- Log out of your personal account.
Only after the return coupon appears, the passenger will be able to purchase a new document.
A refund of an electronic ticket can be issued on the website or through the ticket office no later than an hour before the train departure.
Otherwise, there will be no problems with returning travel documents if the passenger follows the rules presented.
Is it possible to return a non-refundable ticket?
Is it possible to reissue an air ticket for another person? Read here.
How to return money for a tourist package, read the link: https://novocom.org/zashhita-prav-potrebitelej/vozvrat-deneg-za-putevku-po-zakonu.html
Ticket exchange fee
The fee of JSC Russian Railways for reissuing a ticket from 2021 is 150 rubles 10 kopecks.
When exchanging tickets, all commissions and fees are non-refundable. The ticket price will be refunded minus:
- fee of JSC Russian Railways for ticket exchange,
- service fee Tutu.ru.
If the train travels to the CIS countries, Latvia, Lithuania and Estonia and the departure station is not in the Russian Federation, then payment for re-registration will be made in the national currency of the state in which the station is located. To request a refund, you must contact the Russian Railways refund office in Russia. You must have a return form and identification document with you.
When exchanging, the money will be returned to your bank card within up to 30 days.
Nuances of exchanging a ticket purchased at the “Round-Trip” fare
Please note! In practice, difficulties arise with exchanging tickets with the “Both-Way” status. The following situations of exchange of such travel documents are possible:
- Ticket exchange only for the “there” part. This option is not available to passengers
- Replacement of ticket only in the “return” direction. There is a standard return scheme through the website or cash desk,
- The ticket is completely exchanged in both directions. In this case, the return ticket is issued first, and then the return ticket.
There are no other options for returning these types of travel documents, as well as exceptions to the rules for passengers.
Russian Railways ticket return rules.
Instructions for use: new website of Russian Railways
2020 is ideal for turning your attention to resorts, historical sites or inspiring nature in Russia. And it’s so convenient that the railway network allows you to reach almost all regions and regions.
To the delight of users, even such fundamental ones try to keep up with the times, and therefore they updated their website, adding structure to the landing pages we are already familiar with.
At first glance, the old version of the site looks unattractive in the sense that the abundance of information on the main page makes your eyes wide open. In the new version of the site, all information is divided into clearly defined blocks, with images and captions that are pleasing to the eye.
Even if you have not purchased electronic train tickets before, then by following the simple steps from this article, you can easily cope with the task yourself and the first time.
Step 1: Registration
Proceed to step 2 if you are already registered on the Russian Railways website.
The first thing you should study if you are planning to travel somewhere in the near future is the “Coronavirus” section. The site calls for this, because due to the epidemiological situation, the train schedule, the rules of behavior on the trains themselves, and the situation in the regions of the country have changed. Of course, ticket refunds are still possible, but if you study the information in advance, you will avoid unnecessary paperwork or electronic red tape.
If you are ready to buy a train ticket, then step 1 is to register on the website. To do this, you need to click REGISTRATION in the BUY TICKET - MY TICKETS tab. Next, fill in your full name, phone number, email address and created password for further login. If you have previously registered on the Russian Railways website, you must select LOGIN.
Registration, method 1
The second method: click LOGIN in the upper right corner on the white field, and then either log into your existing personal account or create a new one, as described above.
Registration, method 2
Step 2: choosing a route
Select departure and destination stations, as well as the dates of your planned trip. There are fields for this on the main page of the Russian Railways website. After you click FIND, the site will give you all possible options for trains following the route you specified on the selected dates.
Step 3: select a train
The website allows you to filter flights by departure time, cost, and travel time. Sometimes it happens that with a difference in departure of 5 minutes, the train takes three hours longer on its route. But at the same time, a faster train has a higher price. That is, when choosing a train, you should prioritize price, time, and included services. Please note that the times on the cards are local. If you want to find out what time it is in Moscow, hover your cursor over the departure or arrival date and you will be shown the information.
Step 4: choosing a location
You have chosen the train, decided on the type of carriage (reserved seat or compartment), then you need to choose a seat. When you click on the type of carriage, the site takes you to select a seat. The developers have tried hard here. You can select a carriage and a seat in it by looking at which seats are already occupied, which ones are free, what the ticket price is, and where the seats are located in the carriage. All types of services that are included in the price are also described, such as bed linen, air conditioning, lunch, etc.
Choosing a seat on the new Russian Railways website
Step 5: decoration
Placing an order and purchasing a ticket. Having decided on a place, select it on the car diagram, and the CONTINUE button will appear at the bottom of the screen. Next, the site will ask you to enter passenger information, so you will need a passport if you do not remember them by heart. After filling out all the fields, click the ADD button at the bottom of the screen.
Next you need to check all the data that you provided. And also add payment for bed linen if you need it, and if it was not included in the ticket price. It will also be possible to add a child without a seat under 5 years old or choose additional trips to other destinations. After all these steps, click the PLACE ORDER button. Next, you are given 10 minutes to pay for the order.
When you pay for your order, you will receive a confirmation email, and these tickets will also appear in your personal account on the rzd.ru website.
The site is made perfectly: it has become thoughtful, convenient, simple and pleasant to read. With the help of tips, it is easy to buy a ticket, both within Russia and internationally.
If you still have questions or doubts, you can contact the support service of JSC Russian Railways at 8 800 775 00 00, and for questions related to electronic tickets, also write to. Or you can write to us, and we will be happy to find an answer to your question.
Additional information for those who do not part with a smartphone: if it is more convenient for you to make purchases from your phone, you can buy a train ticket through the Russian Railways Passengers mobile application, available for iOS and Android platforms. In this application you can use all the services as on the official website, with the exception of re-issuing electronic tickets.
And for those who travel frequently by train, there is the Russian Railways Bonus program, under which bonus points are awarded for each trip. You can then use these points to purchase tickets for yourself or your loved ones. To participate in the program, you need to register on the website rzd-bonus.ru, which has also been updated and now does not scare off passengers with structural jungle.
In what cases can a ticket not be exchanged?
Even if there is a procedure providing for the exchange of tickets, the Russian Railways company provides for cases when the return of money and travel documents is not allowed. Such situations include the following:
- the ticket does not indicate a specific seat in the carriage,
- For one seat in the carriage, two travel documents are provided at once: children’s and adult tickets,
- if the ticket was purchased in another country and paid for by card, then it is not allowed to exchange or return the document,
- It is not allowed to exchange a ticket if you choose an international destination.
A profitable exchange option would be to hand over your old travel document and then buy a new one on a suitable date.
How much will the exchange cost?
If you carry out the ticket exchange procedure, you need to remember that you need to pay a commission for such an operation, which is a percentage of the cost of the travel document. The commission in practice is one hundred eighty-five rubles. Accordingly, the passenger will be given the final payment amount, which is the sum of the cost of the ticket and the mandatory fee.
The Russian Railways company offers services on the website, including the exchange of travel documents, which significantly simplifies the procedure. This method is available for almost every situation. In addition, the site offers detailed instructions on returning tickets, exchanging them and receiving money paid.
Watch the video. How to issue a ticket refund on the Russian Railways website?
How to hand over tickets to the railway ticket office and exchange them for another date
According to the rules of JSC Russian Railways, an exchange (or replacement) of a ticket is possible subject to the transfer of the trip only to an earlier time.
In order not to be refused the procedure for reissuing a travel document, you need to first learn about the pitfalls. In practice, contacting the carrier with such a question causes problems.
If a passenger is sure that he needs a train that will depart several hours or days later, then the citizen will have to refuse the ticket and buy another one.
Before changing the coupon, the cashier must ensure that the newly required item is available on the specified date. If this is not possible, then the citizen will be asked to return the coupon with a refund of the money paid minus the required expenses.
The latest version of the Railway Charter was adopted by Law No. 18-FZ of January 10, 2003, available at the link
