How to write an application to a management company
Management companies often refuse to redecorate the entrance. There are a number of reasons for this, sometimes even illegal. There are two ways out of this situation: go to court or resolve the issues yourself. The second option is preferable for both parties, but often does not work.
To force the management company to repair the entrance, you should draw up a statement according to the rules. To do this, you need to reliably describe the desires of the residents of the entrance. Describe the work that the management company is obliged to carry out, and also do not forget to indicate the exact deadlines.
Now all that remains is to certify the paper from the residents and take it to the secretary. Next, the management company should begin making repairs or contact the residents to clarify some points. If the management company refused to fulfill its obligations regarding repairs, then you can safely go to court.
But don’t rush to contact higher authorities. For example, a house needs a porch renovation. If the extension was built by the management company, then no problems will arise. However, if the porch was built unofficially, then the representatives may refuse to repair it, and they will be right.
Samples of applications to the Housing and Communal Services Management Company from residents
In order to persuade the management company to carry out repairs at the entrance faster, you should write the application correctly.
- Now get to the point: “I am so-and-so, I live at the address... I ask you to fulfill your responsibilities for maintaining a residential building, in particular...”. Instead of the last ellipsis, describe the problems with the entrance.
- At the end of the paper, attach photographs confirming what you have written.
- All that remains is to put the date, personal data (full name, address and telephone number), and signature.
The application has been written, and now take the paper to the Criminal Code.
There is no repair in the front door
Typically, utility workers refuse to carry out repairs at the entrance. They say that this is supposedly not their responsibility. But this is not true at all. According to the Rules and Standards for the Technical Maintenance of Housing Stock, the building management company is obliged to restore walls, ceilings and floor coverings.
Who should implement it?
So, what is the frequency of repairs to the entrances of apartment buildings? Housing office employees must carry out routine repairs to the front door every five or three years, depending on the type of building. This is stated in paragraph 3.2.9 of the Rules and Standards for the Technical Operation of the Housing Stock. If during this period of time the workers have not come to your staircases, you must contact the building management company with a request.
There is no need to pay for repairs, because they are considered current and are included in the cost of paying for utilities. During the work, the coating of walls, floors and ceilings, slopes of window blocks, entrance canopy and utility systems are brought into proper condition.
And now we will tell you where to file a complaint about repairs at the entrance and how to force the management company to do it.
Application for repair of the entrance to the management company and other authorities
If the Housing Office fails to fulfill its duties in good faith, you should immediately contact the State Housing Inspectorate. Employees of this organization will certainly sort out the violations and force the “utility workers” to eliminate them.
The complaint is drawn up approximately according to this template:
- in the “header” fill in your initials, residence address and contact information, including email;
- in the title we write “statement of violation of the rules for the maintenance and repair of residential buildings”;
- Next comes the text of the complaint indicating the reason and address where the violation occurred (remember, you must write to the point, without unnecessary details);
- below, ask the inspector to conduct an on-site inspection and issue a resolution to eliminate and punish those responsible;
- We put a signature and date.
If contacting the housing inspection does not help, and the management company still does not make repairs to the entrance, immediately file a claim in court. You can also write to the prosecutor's office together with local authorities.
You can sample how to write a complaint statement about the current repair of an entrance to a management company (housing and communal services, housing office, management company, etc.).
Complaint about lack of repairs at the entrance
Complaint about lack of repairs at the entrance - 1
Complaint about lack of repairs at the entrance - 2
Complaint about lack of repairs at the entrance - 3
Complaint about lack of repairs at the entrance - 4
Next, we will talk about where to go if the windows in the entrance are broken, whether they should be opened, and about equally important related issues.
The following video will help everyone whose entrance needs major repairs, but utility workers are in no hurry to help:
Procedure for filing a complaint
There are two ways to submit a complaint to the Criminal Code. In the first case, you should come to the office in person and hand over the paper to the secretary. He is obliged to note the date and time of acceptance, and also send the paper for further consideration.
You can also send a complaint by mail. To do this, we issue a registered letter at the post office with a valuable inventory, attach an application and give the address of the management company.
It is important to format the letter in this way. This way there is a chance to later prove that the letter was actually sent.
Reference. In both cases, make a copy and keep it for yourself. In the future, a copy will serve as evidence if you decide to sue over repairs that were not made.
Broken windows
Often, in our entrances, regardless of the time of year, there is wind, wet from rain or snow. Broken windows in stairwells are one of the problems that housing department employees do not strive to quickly eliminate.
Now is the time to find out who should change the windows in the entrances.
Who should change the windows in the entrances?
Meanwhile, the house management company is obliged to glaze a broken window within one day in winter and three days in the warm season. This is stated in Appendix No. 2 of the Rules and Standards for the Technical Operation of the Housing Stock.
Therefore, all the excuses and replies from housing office employees have no basis. Demand to replace the glass with a whole one, without any hesitation. Let us repeat, this is the direct responsibility of the management company.
How to file a complaint
Contact the housing inspector. This is the first thing you should remember when utility companies refuse to provide quality services. This service was created to control the negligent actions of housing and communal services employees.
We will describe in detail the procedure for detecting a broken window in the entrance:
- contacting your management company;
- if refused, contact the State Housing Inspectorate;
- filing a complaint;
- submitting an application by sending a registered letter with notification or handing it over personally to an employee;
- wait thirty days before the decision is made (this period is established by law);
- After making a decision to eliminate the problem, utility companies will have forty-five days to eliminate the malfunction.
Of course, because of such a trifle as broken glass, it is unlikely that you will have to initiate a complaint procedure with the housing inspectorate and housing department employees will glaze the window. But you still have an effective method for fighting.
You can download an application for replacing windows in the entrance here.
Application for replacement of windows in the entrance
Application for replacement of windows in the entrance - 1
Application for replacement of windows in the entrance - 2
Application for replacement of windows in the entrance - 3
What should residents do if their staircase (steps) in their entrance has not been repaired for a long time, just as the broken floor tiles have not been replaced? We will talk about this below.
The video below explains how the Criminal Code should work regarding the replacement of windows in entrances:
Where to complain about the management company
At the moment, the state has created 6 inspectorates to which you can contact with this question:
- HOA;
- housing inspection;
- city administration;
- Rospotrebnadzor;
- prosecutor's office;
- court.
HOA
An HOA is a homeowners' association.
In order to write an application to the management company, you need to personally come to their office or send a registered letter. Write in the letter that the management company refused to carry out repairs. Indicate how many times they contacted the housing office, and how long the management company ignored the letter. Also provide evidence of the deplorable condition of the entrance. The HOA deals with issues related to the residential building. If they determine that the residents are right, they will try to influence the management company. But he doesn't always succeed. In this case, you can go even higher.
Housing inspection
You need to contact the housing inspectorate only after you have been refused by the Criminal Code. Since, first of all, the State Housing Inspectorate will ask about the attempts that were made to influence the Criminal Code. Moreover, GZHI is obliged to conduct inspections independently. Therefore, he does not like complaints from individuals. It is best to request a written refusal from the management company to carry out the work.
Having collected evidence of several fruitless attempts to obtain repairs from the management company, you can safely go to the State Housing Inspectorate. However, they do not accept oral statements. You need to come to their office and, under the supervision of the secretary, write an application to the Criminal Code, attaching all the evidence.
The housing inspection may not respond if the issue is not within its competence or if it has not found any cause for concern.
City administration
A complaint to the city administration must be written similar to an application to the Criminal Code. It is very important to attach evidence of your words, otherwise the paper will simply be thrown away.
To get a response as quickly as possible, you can file a collective complaint. Its difference lies in the fact that in the header you need to list the full names and residential addresses of everyone who decided to fight the Criminal Code. Everyone must also sign below.
A representative from the entrance can take the document to the administration, since if a crowd of dissatisfied people comes, this may cause distrust among the administration, and the matter will slow down. You can also send it by registered mail to the city administration.
It is advisable in the letter to refer to the laws that, in your opinion, the management company violated. However, without proof, you will most likely be ignored.
Rospotrebnadzor
You must go to Rospotrebnadzor in person with the application that you wrote to the Criminal Code for the repair of the entrance. There they will get acquainted with it and ask you to write a complaint against the Criminal Code. Next, Rospotrebnadzor conducts an unscheduled inspection within 14 days. Ultimately, you should be informed of the results and told what to do next. Basically, after this, representatives of the management company meet halfway and begin to make cosmetic repairs.
Prosecutor's office
If the above-described authorities were unable to influence the Criminal Code, then you need to go to the prosecutor’s office. There you will be questioned in detail and asked to provide evidence that the entrance really needs repairs, as well as the management company’s refusal to carry out the work. You should have taken them with you. If you are correct in this situation, then you will be given a form and sample for you to write a statement. You should write carefully and in detail.
Legislative documents
You can often hear from representatives of the management company that carrying out repairs in the entrances is not within the scope of their responsibilities .
They even claim that this is the task of the residents themselves, hiding behind a previously concluded agreement. The reason for this is that organizations know that in most cases, residents are not familiar with the clauses of the contract.
Resolution of the State Construction Committee No. 170, issued on September 27, 2003, places the responsibility for carrying out repair work directly on management companies .
According to the decree, work must be carried out at least once every five years.
The period may be shorter - it all depends on the characteristics of the structure. And it doesn’t matter at all whether this is stated in the contract.
Many management companies require residents to pay an additional fee for this service. Fulfilling this requirement is wrong. The cost of the work is initially included in the payment for housing and communal services.
Apartment owners are required to pay additional funds exclusively for major repairs.
Statement regarding the lack of repairs at the entrance.
